ITDUG
ITDUG is a Facebook group for sharing tips and tricks for documenting IT systems, processes, procedures, and policies using any documentation platform. Recommended for IT Service providers, including internal IT departments. Join at https://fb.com/groups/ITDUG
The group originated by Tracy Hardin, IT/MSP owner in 2018 to co-learn ITGlue and later adapted it into a forum for all IT documentation platforms. Shortly thereafter, Eureka Process joined as co-admins. ITDUG now has over 3000 members and growing!
Team Eureka contributes a documentation-related webinar on the last Wednesday of every month. See our list of past ITDUG webinars below.
- Aug 25, 2022
Employee Onboarding – How to document it, and best practices Okay, you’ve found the perfect candidate to join your MSP team. How do you onboard them? Watch this 30-min webinar to learn how to build…
- Aug 25, 2022
Why Matthew Galimi uses Liongard If you’ve ever been curious whether Liongard could be a useful addition to your toolkit, one of the best people to talk to is Matthew Galimi, an active ITDUG member.…
- Aug 25, 2022
An intro to Hudu Whether you are a newbie confused by the many documentation platforms or a seasoned MSP veteran considering a change, this webinar is the place to be! Luke Whitelock is the CTO…
- Aug 25, 2022
The Process Process Whether you’re taking your first steps into the journey of process and documentation, or a seasoned veteran evaluating your current practices, this is your chance to learn about our Process Process and…
- Aug 25, 2022
Client Onboarding – How-to and Best Practices How do you currently onboard clients? Do you handle each client as they come in, case-by-case, or do you have a process that you replicate? Join us as…
- Jul 13, 2022
vScreening – Finding the Perfect Match Business leaders are looking for the next great IT guy (or girl) to be recognized, achieve and grow. Candidates are looking for a company where they can do all…
- Feb 1, 2022
Cloud security 301 – Advanced tools for better security and compliance For the first ITDUG Webinar of 2022 we are joined by Jason Yaeger of Tenacity Cloud who talks about advanced security tools that will…
- Nov 23, 2021
This interactive session is Part 2 of 2 part Visio Automation series. It will show different ways to reduce the work involved in creating and maintaining multiple sets of IT network diagrams, focusing on networking…
- Nov 7, 2021
Continuous Improvement This month we are joined by Adam Edwards of Eureka Process to address continuous improvement and your documentation. ITDUG Webinar «October 2021» IT Documentation Users Group (ITDUG) is an online forum for IT…
- Oct 29, 2021
ITDUG Webinar «August 2021» IT Documentation Users Group (ITDUG) is an online forum for IT professionals involved in systems and application management, process documentation, and compliance. IT Documentation Group strives to support today’s busy IT…
- Oct 29, 2021
Employee Vulnerabilities This month we are joined by Connor Swalm of https://phinsec.io to address employee vulnerability with non-punitive training methods Many security awareness programs attempt to address employee vulnerability through training methods that can feel…
- Oct 29, 2021
How To Start a Process Brian and Heather from Gozynta joined by Allen & co. discuss how to start a process. Do you suffer from “blank-page syndrome” (working on the trademark for that one). Allen,…
- Jul 30, 2021
Adapting to New Work Environments Adapting to New Work Environments ITDUG 2021.07 – Employees who work remotely are motivated to deliver more than their on-site counterparts, studies show. In this webinar, HR expert Brook Lee…
- May 27, 2021
When a breach happens, do you know how to submit documentation to the FBI? Breach and privacy laws are changing how IT service providers/MSPs serve their clients. How will documentation empower businesses to stay compliant…
- Apr 1, 2021
March’s video gather was an opportunity to meet other members of the group, ask questions regarding documentation, and get immediate responses and input. Video Transcript 00:07 hello bill Allen Edwards 00:10 you are muted…
- Mar 16, 2021
Brook Lee of Eureka Process walks us through a Project Scoping template to help break down project scopes.
- Feb 25, 2021
Documentation Meta-knowledge is the most important knowledge. Know thyself! This webinar on documenting your documentation should help you create a consistent structure and standard so that every team member knows where to store- and how…
- Jan 29, 2021
Are you getting confused on what information you need to collect or don’t regarding your client’s technology assets? Maybe you are not even collecting this data yet. Take a tour with us as we explore…
- Jan 27, 2021
This webinar is a roundtable discussion from our community and around IT Glue and automation tips and tricks. If you use IT Glue, you don’t want to miss this. If you are looking into IT…
- Jan 27, 2021
We had a great webinar with Marnie and Alex from LifeCycle Insights and talk mostly about the QBR (Oops, I mean SBR) process, but if you’d like to see a bit more of their data…
- Sep 30, 2020
Eureka Process hosts a peer group round table joined by Terry McAdams of MacTech Solutions, Tracy Hardin of Next Century Technologies and Erick Anderson of NetworkTech. Topics of discussion: getting staff involved in documentation, documentation…
- Sep 2, 2020
Core Values are at the very heart of any business and the key to any culture of process and documentation. It takes most businesses TWO YEARS to get theirs right, and many more to decide…
- Jul 22, 2020
No one likes to have to discipline someone, but boundaries must be set to ensure the best teamwork. Allen Edwards, founder of Eureka Process, LLC and the Eureka Community, presents “Coaching First: The Definitive List…
- May 29, 2020
Founder and President of Eureka Process, Allen Edwards, hosted a round-table discussion on a Survey of MSP tools. Of course, we focused heavily on documentation tools, but all tools were welcome. No tools vendors were…
- Apr 6, 2020
Founder and President of Eureka Process, Allen Edwards, continues from his previous presentation on Hiring, Recruiting, and Screening. At the end of this process, it’s time to onboard your new Team Member. Allen and Brook…
- Mar 2, 2020
This semi-informal session will host members of the IT Glue Product Team to give us a light product update and feature open feedback/Q&A/suggestion period for IT Glue users (and window browsers) to participate. Video Transcript…
- Jan 30, 2020
Founder and President of Eureka Process, Allen Edwards, will be reviewing proven processes for Hiring, Recruiting, and Screening. This walk through will start on what and where to advertise, and go all the way through…
- Aug 2, 2019
This interactive session will show different ways to reduce the work involved in creating and maintaining multiple sets of IT diagrams. David will cover techniques that can be used for data centers, offices, networks, servers,…
- Jul 8, 2019
We explore the Who, What, When, Where, Why, & How of IT Documentation in this recorded webinar. Video Transcript Allen Edwards All right, I want to go ahead and get started. Because the few people…
- Jul 8, 2019
In our second webinar for IT Documentation Users Group, we host a panel of IT Glue users with some prepared tips and examples as well as take Q&A from the audience. Video Transcript Allen Edwards…
- Jun 26, 2019
This webinar was given 6/26/19 for the FaceBook group IT Documentation Users Group (ITDUG). It is recorded live and slightly edited to remove some pauses in the action. Client Onboarding The sale has already been…
