Business Consulting

Solutions business problems consultants

Tired? Frustrated?

Your company is capable of more.

Wherever you are in your journey as an IT service provider, it’s likely that you see gaps. Many business leaders, however, either don’t know the solution or have time to implement one. 

Oftentimes, it’s small inefficiencies that add up resulting in an unsustainable pace. For your teams, what began as a small workaround begins to compound until these workarounds feel more like fighting relentless fires with no ability to catch up.

This reactionary state breeds poor habits at all levels, and before you know it, chaos ensues.

Since engaging Eureka Process in our organization, we’ve gone from meetings that weren’t very productive, to a meeting structure that gets things done. Everyone feels heard and valued and we actually accomplish steps toward our goals that everyone can get behind. We started meeting with just the partners, but before long we found we wanted the same results across all departments. Our facilitator, Allen, still leads our leadership team, dispatch team, and finance team, and we’ve even been able to self-facilitate our own service department meetings now.

Sol Niederman

My IT Crew

Reclaim your work/life balance

Unless you have engineered your team for meaningful engagement and have developed a culture of process,
the service and profit you’re trying to scale will come,at best, at the expense of work/life balance
and, at worse, at a loss of clients and revenue.

The good news is, it is absolutely possible to reset and tip the scale in your favor without expensive tools and flashy monthly add-ons.

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Call us old-fashioned

Our methods have taken our MSP clients to new heights and we’re excited to share the Eureka Process with you!

Schedule a call today to find out if we are a fit.

No flashy promises which are never delivered, no sales pitch we don’t intend to act on. Scale your company through straightforward, seasoned approaches to people and process with Eureka Process. 

Discover the Eureka Process

Improve performance, maximize results & get back to doing what you love!

Man Crossed Arms


Create a foundational work that positions your business for growth, scalability, and increased profitability.


    Weekly PowerHours facilitated by an experienced, objective consultant offering hands-on personalized assistance, support, and guidance. 


      Implement strategies that streamline your company’s daily processes, improving efficiency.


        Manage with metric-driven techniques and your business will produce happy clients, happy team members, and more profit!

          The Eureka Process is a framework that focuses on meeting both short- and long-term targets for your organization by engaging leadership teams in continuous improvement cycles involving strategy, tactics, and logistics to achieve maximum results.

          To start, Eureka Process tends to the soil, where the nutrients of our business contains all that is needed to grow. During your initial Launch Day and subsequent Foundation Days, together we will develop a clearly defined business strategy and learn critically necessary leadership skills to run a thriving company and to set goals for your team.

          Each week thereafter, a Eureka Process consultant will facilitate team meetings to conquer the logistics. Setting 7-day action items, tracking our metrics, and keeping one another accountable develops constructive habits while maintaining buy-in through engagement at all levels.

          Next, aligning the people of your organization with best practices and thought-out processes improves efficiencies and removes workflow redundancies in the day-to-day, putting new life into your company’s canopy of culture.

          The fruits of our labor is produced in the form of key performance indicators that we use to set up new goals, further growing your company’s roots, trunks, and branches healthier and hardier. 

          We don’t just know business, we know the MSP business.

           We know how to help you because we’ve been there too and faced the issues ourselves. This process isn’t just about theories and ideas; it’s backed by consultants who help you with the implementation and execution at every stage.

          “My ultimate goal for you as an IT business leader is to free up your time for your highest and best use.”

          Meet Allen

          I’m Allen Edwards – the original process coach, and founder of Eureka Process. I’ve been in IT for over 25 years,  and I grew my own IT firm to successful sale in 2011. After growing other MSPs as an employee, I started Eureka Process with a vision to help the most people realize their own entrepreneurial dream.

          When I’m not traveling the world in search of new experiences, you will find me speaking to IT leaders, or working 1-on-1 with their teams. Together, we make changes and implement strategies that streamline your processes, improve team morale and performance, and positively impact your bottom line.

          At Eureka Process, we are are process specialists and IT pro’s who get in the trenches and make results happen. We combine business planning, highly effective meeting structure and facilitation with real world experience to bring real value where and when it is needed.

          Improving your MSP business is as easy as 1 . . . 2 . . . 3 . . .

          Discover how our strategies and expertise can help your organization realize its true growth and profit potential.


          Start by completing a questionnaire. This free business analysis tool will give both you and your business consultant an idea of what to expect in your discovery call and beyond and offer free resources to start.

          Discovery Call

          After submitting your questionnaire, you’ll be prompted to schedule a free discovery call with one of our consultants to explore how Eureka Process can help your company grow intentionally.

          Launch Day

          Schedule your Eureka Process Launch and Foundation days, two days of off-site meetings to learn the Eureka Process, discover your team’s Leadership Superpowers, and set short- and long-term business goals.

          Eureka Process have been instrumental in helping me improve my company’s organization, marketing message and processes. Allen’s experience in the MSP industry adds tremendous insight into how my MSP should work, bringing added value to his business consulting program. I highly recommend working with Allen if you want to improve efficiency within your organization. Thanks for all your help!

          Tracy Hardin

          President, Next Century Technologies

          Frequently Asked Questions

          I want to do this but I’m already spread too thin. How much time will this take?

          I hear you. Revamping processes takes time and collaboration. However, we promise that every interaction we have will be deliberate and focused. Neither of us have time to waste.

          I’m scared to hire more people – will you insist that I do?

          First let’s get your process working so that we can assess the need together. Every situation is unique, and while most of our clients end up growing their business, we want to do whatever it takes to match your needs for work/life balance.

          How are you different than other consultancies?

          Our clients tell us that what makes us unique is our ability to customize or tailor our recommendations and processes to their specific needs (market, size, PSA, RMM etc.) and help them actually execute recommendations.

          Still not sure if this is for you?

          We do recognize that our process may not be the perfect fit for every company. We would, however, like the chance to discuss the benefits and see if we are a fit for you. Book a free hour– we will not waste your time. If we can’t add value, we will tell you.


          Out-perform your competition


          Enhance your leadership skills


          Transform your business

          Other Services

          Process Consulting

          Transform Your Processes – Change the Game

          Improve service delivery and tools efficiencies and establish a culture of process and documentation. Process decreases rework, eliminates time searching for answers, and supercharges growth and performance. Put the right systems and processes into place and get control of pain points, bottlenecks, and attrition rates with Eureka Process’s customized consultation solutions.

          IT/MSP Tools Administration

          Get the Most Out of Your Software Investments

          Optimize your PSA & RMM, develop clearly identified and actionable reporting, and workflows are invaluable to any MSP’s bottom line. Eureka Process is uniquely qualified to assist in the hands-on delivery and implementation of industry-standard tools, including ConnectWise, BrightGauge, and IT Glue.

          Screening Specialists

          Attract & Retain High-Quality IT professionals

          We are not a traditional recruiter. We just know our industry as consultants to IT Services businesses and know that our connections, know-how, and systems can help you. Our screening specialists handle ad development, resume review, assessments, and interviews so you hire the right professional the first time.

          Virtual Teams

          Get the Right Help, Right Now

          Are you living through the burden of being short-staffed? Has an employee exit resulted in a knowledge gap? Trust the team at EP to temporarily fill critical employment gaps and develop the processes for rapid onboarding of an internal promotion or external hire.