Business Consulting

Tired and frustrated, you know your company is capable of more.

With time, small inefficiencies add up, resulting in an unsustainable pace.

For your teams, what began as a small work-around begins to compound until these work-arounds feel more like fighting relentless fires with no ability to catch-up.

This reactionary state breeds poor habits at all levels, and before you know it, chaos ensues.

Wherever you are in your journey as an IT Business, it’s likely that you see gaps, but either don’t know the solution or how to find the time to implement the solution. 

What’s the difference between a company with steady, positive growth powered by an engaged, efficient team and a company that still doesn’t have a reliable process strategy, with a team of marginal performers?


Expensive tools & flashy monthly add-ons?


Expertly crafted processes and process workflows?


Many meetings, video conference calls, and phone calls?

Unless you have engineered your team for meaningful engagement and developed a culture of process – the service and profit you’re trying to scale will come, at best, at the expense of work/life balance and, at worse, with a loss of clients and revenues.

The good news is, it is absolutely possible to reset and tip the scale in your favor.

Improve Performance, Maximize Results
& Get Back to Doing What You Love!

Run your managed IT company with increased profit and decreased stress.


Ready to Discover the Eureka Process?

Beginning with an exploration of current practices and opportunities, Eureka Process leads business teams through policy development and constructive habit formation while maintaining buy-in through engagement at all levels.

The Eureka Process is a framework that focuses on meeting both short- and long-term targets for your organization by engaging leadership teams in continuous improvement cycles involving strategic, tactical, and logistical planning to achieve results.

Man Crossed Arms


Create a foundational work that positions your business for growth, scalability, and increased profitability.


     Weekly PowerHours facilitated by an experienced, objective consultant offering hands-on personalized assistance, support, and guidance. 


       Implement strategies that streamline your company’s daily processes, improving efficiency.


         Manage with metric-driven techniques and your business will produce happy clients, happy team members, and more profit!

          Since engaging Eureka Process in our organization, we’ve gone from meetings that weren’t very productive, to a meeting structure that gets things done. Everyone feels heard and valued and we actually accomplish steps toward our goals that everyone can get behind. We started meeting with just the partners, but before long we found we wanted the same results across all departments. Our facilitator, Allen, still leads our leadership team, dispatch team, and finance team, and we’ve even been able to self-facilitate our own service department meetings now.

          Sol Niederman

          My IT Crew

          We don’t just know business, we know the MSP business.

          “My ultimate goal for you as an IT business leader is to free up your time for your highest and best use.”

           We know how to help you because we’ve been there too and faced the issues ourselves. This process isn’t just about theories and ideas; it’s backed by consultants who help you with the implementation and execution at every stage.

          Meet Allen

          I’m Allen Edwards – the original process coach, and founder of Eureka Process. I’ve been in IT for over 25 years,  and I grew my own IT firm to successful sale in 2011. After growing other MSPs as an employee, I started Eureka Process with a vision to help the most people realize their own entrepreneurial dream.

          When I’m not traveling the world in search of new experiences, you will find me speaking to IT leaders, or working 1-on-1 with their teams. Together, we make changes and implement strategies that streamline your processes, improve team morale and performance, and positively impact your bottom line.

          At Eureka Process, we are are process specialists and IT pro’s who get in the trenches and make results happen. We combine business planning, highly effective meeting structure and facilitation with real world experience to bring real value where and when it is needed.

          Ready to Improve your MSP Business? It’s As Easy As 1..2..3…

          Discover how our strategies and expertise can help your organization realize its true growth and profit potential


          Start by completing a questionnaire. This free business analysis tool will give both you and your business consultant an idea of what to expect in your discovery call and beyond and offer free resources to start.

          Discovery Call

          After submitting your questionnaire, you’ll be prompted to schedule a free discovery call with one of our consultants to explore how Eureka Process can help your company grow intentionally.

          Launch Day

          Schedule your Eureka Process Launch and Foundation days, two days of off-site meetings to learn the Eureka Process, discover your team’s Leadership Superpowers, and set short- and long-term business goals.

          Eureka Process have been instrumental in helping me improve my company’s organization, marketing message and processes. Allen’s experience in the MSP industry adds tremendous insight into how my MSP should work, bringing added value to his business consulting program. I highly recommend working with Allen if you want to improve efficiency within your organization. Thanks for all your help!

          Tracy Hardin

          President, Next Century Technologies

          Frequently Asked Questions

          I want to do this but I’m already spread too thin. How much time will this take?

          I hear you. Revamping processes takes time and collaboration. However, we promise that every interaction we have will be deliberate and focused. Neither of us have time to waste.

          I’m scared to hire more people – will you insist that I do?

          First let’s get your process working so that we can assess the need together. Every situation is unique, and while most of our clients end up growing their business, we want to do whatever it takes to match your needs for work/life balance.

          How are you different than other consultancies?

          Our clients tell us that what makes us unique is our ability to customize or tailor our recommendations and processes to their specific needs (market, size, PSA, RMM etc.) and help them actually execute recommendations.

          Still not sure if this is for you?

          We do recognize that our process may not be the perfect fit for every company. We would, however, like the chance to discuss the benefits and see if we are a fit for you. Book a free hour– we will not waste your time. If we can’t add value, we will tell you.


          Out-perform your competition


          Enhance your leadership skills


          Transform your business

          Other Services

          Process Consulting

          Transform Your Processes – Change the Game!

          Improve service delivery and tools efficiencies and establish a culture of process and documentation. Process decreases rework, eliminates time searching for answers, and supercharges growth and performance. Put the right systems and processes into place and get control of pain points, bottlenecks, and attrition rates with Eureka Process’s customized consultation solutions. 

          IT/MSP Tools Administration

          Get the Most Out of Your Software Investments!

          Optimize your PSA & RMM, develop clearly identified and actionable reporting, and workflows are invaluable to any MSP’s bottom line. Eureka Process is uniquely qualified to assist in the hands-on delivery and implementation of industry-standard tools, including ConnectWise, BrightGauge, and IT Glue.

          Screening Specialists

          Attract & Retain High Quality IT professionals

          We are not a traditional recruiter. We just know our industry as consultants to IT Services businesses and know that our connections, know-how, and systems can help you. Our screening specialists handle ad development, resume review, assessments, and interviews so you hire the right professional the first time.

          Virtual Teams

          Get the Right Help, Right Now!

          Are you living through the burden of being short-staffed? Has an employee exit resulted in a knowledge gap? Trust the team at EP to help temporarily fill critical gaps and develop these roles for rapid onboarding of an internal promotion or external hire.