IT Documentation Users Group
Watch the ITDUG playlist on YouTubeFollow Us
Become a Process Expert!
5 Steps to Process Mastery
Upcoming Events
Eureka Articles
I love Allen but…
“I love Allen but…” has turned into an inside joke with our team but I wanted a chance to elaborate and explain that I think it’s the nature of a lot of visionaries.
KPIs vs Metrics – What’s the Difference?
The most appropriate time and place for KPIs are at leadership team meetings or anytime you are in high-level discussions. Measuring your company’s performance is important, but you don’t want to spend all your time evaluating metrics.
MSP Hiring Tips in 2022: How to Hire (and Retain) Talent
MSPs are finding it harder to hire in 2022 any talent, let alone what I like to call the “top draft picks”. Here are some MSP hiring tips for 2022.
Coach or Consultant
At Eureka Process, we love and do a lot of coaching. We want our clients to grow and do even more good for themselves and their team. However, our consultants (as we call ourselves) also have decades of experience among dozens of other IT Services firms. When needed, we can offer those experiences, processes, templates, and lessons learned directly to solve the problems before us.
The $0 invoice
Between your other value opportunities and the disadvantaged nature of emailing $0 invoices, the return for the effort is approaching zero.
The Power of a Positive Start
At Eureka Process, we teach that every meeting begins with a Positive Start. A Positive Start is simply starting every meeting with a personally positive statement. Its original purpose was to shake off the emergency or production mode mentality you may have been in for your job before the meeting and allow you to transition into problem-solving with the team during the meeting.
Recommended Reading List
Looking for the next best book to read? Have a look at our collection of must-reads for growing MSPs, IT leaders, and managers.
Refer Us
From accountability partners and business coaching to screening and process consultants, we will make you the hero in this story!
Our Partners
Check out our list of trusted partners and industry tools that we use and recommend to our clients.
Join The Ultimate IT Process and Documentation Community!
Access the Templates and Resources that Top IT Business Solution Consultants Use to Get Powerful Results Every time
