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IT Documentations User Group (ITDUG)

A Facebook group for IT Documentation Users! https://fb.com/groups/ITDUG

Book Recommendations

See our list of recommended reading and WHY we recommend it WHEN.

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To Outsource or Not?

To Outsource or Not?

Many of us first the got the idea to go into business (the entrepreneurial seizure referenced in the E-myth: Revisited) because we felt we could do it better in our previous job, but didn’t have the control to make it happen. So how does control affect this conversation about outsourcing?

Watch out for that…ditch!

Watch out for that…ditch!

Brook revealed to me an amazing analogy for a phenomena that happens during team member on-boarding – the wobble. It’s what happens to a new team member if you were to liken their on-boarding to teaching them how to ride a bike.

Rapids Ahead!

Rapids Ahead!

Are you planning just as strongly and early as you were for your first? Don’t grow complacent in your business. We have to approach every challenge, no matter how repetitive, with renewed gusto and energy to ensure positive outcomes. Don’t get complacent and keep your success off the debris of the rapids!

Leaky Bucket Syndrome

Leaky Bucket Syndrome

What is Leaky Bucket Syndrome? LBS – it sounds like a bad disease and it can be for your business if it goes ignored, like any disease. Let us illustrate what Leaky Bucket Syndrome is and how we can go about solving the problems that arise from it.

Words Matter. Choose Wisely

Words Matter. Choose Wisely

The reason I love words is because, right or wrong, the convey very specific meanings (denotation) and also conjure up many emotions (connotation). Having realized the power that these words bring, I took to being very choosy about my word usage in business

Stagnate vs Recuperate

Stagnate vs Recuperate

We all have bio-rhythms or natural ebbs and flows of energy. I even remember this machine at an all-you-can-eat restaurant as a kid. You’d put your fingers on two electrodes and it would print out your bio-rhythms for you.  I’m probably remembering the details wrongs, but there were three wavy lines on a graph showing health, love, and finances. They would each take their turn being above and below the 0-line for the next 30 days.

ITDUG 20.06 – MSP Tools

Founder and President of Eureka Process, Allen Edwards, will be hosting a round-table discussion on a Survey of MSP tools. Of course, we will focus heavily on documentation tools, but all tools are welcome. No tools vendors allowed in the discussion. We’ll be taking notes to share with ITDUG as well.
All registered attendees will receive all reviewed processes and a recorded copy of the webinar.

ITDUG 2020.04/5 – Employee Onboarding

ITDUG 2020.04/5 – Employee Onboarding

Founder and President of Eureka Process, Allen Edwards, continues from his previous presentation on Hiring, Recruiting, and Screening. At the end of this process, it’s time to onboard your new Team Member. Allen and Brook Lee, Vice President of Eureka Process, walk you through the employee onboarding process from pre-start date preparation to a successful, well-fitting team members. We use some examples in ConnectWise Manage, but the processes are more general and don’t even all take place inside a PSA. They can be applied to many PSAs.

ITDUG 2020.02 Webinar – IT Glue

This semi-informal session will host members of the IT Glue Product Team to give us a light product update and feature open feedback/Q&A/suggestion...

Free Business Analysis

This quiz will provide free resources and analysis on what you can do to help improve your business.

Book Recommendations

Here is a quick view of the books on the list. Click the button below to see the full list with our personal recommendations for reading each book.

Upcoming Events & Webinars

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ITDUG 2020.10 Round Table Discussion

Event Date: Oct 28, 2020

Presented by founder and President of Eureka Process, Allen Edwards and joined by participating members of ITDUG Facebook Group to present IT documentation tips, tricks, and hacks.

Members-Only "Community Conference Call"

Event Date: Monthly

On the second Tuesday of the month, our Community members and experts meet up online to share and exchange ideas. We sit back, conversation style, and talk about the business of IT.

5 Steps to Process Mastery

In this 5 part email series, get 5 Steps to Process Mastery, along with several pre-written processes, webinars, and tons of great content!

The Business of Tech Podcast

Dave Sobel,  a leading expert in the delivery of technology services with broad experience in both technology and business, delivers commentary on trends in the technology service market that gives you perspective to be effective, profitable, and relevant.