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IT Documentation Users Group

ITDUG (IT Documentation Users Group) is a Facebook group recommended for IT Service providers, including internal IT departments.
Established in 2001 to co-learn IT Glue, the group has now expanded to over 3,000+ members and shares tips and tricks on documenting IT systems using any documentation platform.

Eureka Process hosts a monthly webinar on the second Tuesday of the month on Facebook.

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Eureka Articles

I love Allen but…

I love Allen but…

“I love Allen but…” has turned into an inside joke with our team but I wanted a chance to elaborate and explain that I think it’s the nature of a lot of visionaries.

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KPIs vs Metrics – What’s the Difference?

KPIs vs Metrics – What’s the Difference?

The most appropriate time and place for KPIs are at leadership team meetings or anytime you are in high-level discussions. Measuring your company’s performance is important, but you don’t want to spend all your time evaluating metrics.

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Coach or Consultant

Coach or Consultant

At Eureka Process, we love and do a lot of coaching. We want our clients to grow and do even more good for themselves and their team. However, our consultants (as we call ourselves) also have decades of experience among dozens of other IT Services firms. When needed, we can offer those experiences, processes, templates, and lessons learned directly to solve the problems before us.

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The $0 invoice

The $0 invoice

Between your other value opportunities and the disadvantaged nature of emailing $0 invoices, the return for the effort is approaching zero.

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The Power of a Positive Start

The Power of a Positive Start

At Eureka Process, we teach that every meeting begins with a Positive Start. A Positive Start is simply starting every meeting with a personally positive statement. Its original purpose was to shake off the emergency or production mode mentality you may have been in for your job before the meeting and allow you to transition into problem-solving with the team during the meeting.  

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Recommended Reading List

Looking for the next best book to read? Have a look at our collection of must-reads for growing MSPs, IT leaders, and managers.

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