Resources

Explore our free resources to see the kind of content and knowledge we share. Please consider a Free Consultation (Bottom right) to learn more.

IT Documentations User Group (ITDUG)

A Facebook group for IT Documentation Users! https://fb.com/groups/ITDUG

Blog

Some of the resources from our membership site that we’ve made available to you for FREE!

Book Recommendations

See our list of recommended reading and WHY we recommend it WHEN.

Upcoming Events & Webinars

See what events and webinars you can join us in.

ITDUG 2020.04/5 - Employee Onboarding

Event Date: 05/27/2020

Founder and President of Eureka Process, Allen Edwards, will be continuing from his previous presentation on Hiring, Recruiting, and Screening. At the end of this process, it's time to onboard your new Team Member. Allen and Brook Lee, Vice President of Eureka Process, will be walking you through the employee…

Members-Only "Fire Side Chat" - We call it "Coffee or Kahlua Conference"

Event Date: Biweekly

Our first ever MEMBERS-ONLY webinar is coming up! Register and make sure we can match your email address to your member email address BEFORE the meeting. We are calling this webinar the “Coffee or Kahlua Conference”.

Webinar: Project Process for Profit, Performance, & Predictability

Event Date: 4/28/20

Join us as Allen will share his expertise on Project Process for Profit, Performance, & Predictability: Learn how to impress literally everyone with your projects and boos your bottom line. From clients and owners to sales and engineers, and even your finance team can benefit from this webinar! We will…

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ITDUG 2020.04/5 – Employee Onboarding

ITDUG 2020.04/5 – Employee Onboarding

Founder and President of Eureka Process, Allen Edwards, will be continuing from his previous presentation on Hiring, Recruiting, and Screening. At the end of this process, it’s time to onboard your new Team Member. Allen and Brook Lee, Vice President of Eureka Process, will be walking you through the employee onboarding process from pre-start date preparation to a successful, well-fitting team members.

We will be using some examples in ConnectWise Manage, but the processes are more general and don’t even all take place inside a PSA. They can be applied to many PSAs.

Roundtable discussion is always encouraged and feedback will be addressed live for those in attendance.

All registered attendees will receive the recording and a special access to resources after the webinar.

ITDUG 2020.02 Webinar – IT Glue

This semi-informal session will host members of the IT Glue Product Team to give us a light product update and feature open feedback/Q&A/suggestion period for IT Glue users (and window browsers) to participate. 

ITDUG 2020.1 The Hiring, Recruiting, and Screening Process – Full

Founder and President of Eureka Process, Allen Edwards, will be reviewing proven processes for Hiring, Recruiting, and Screening. This walk through will start on what and where to advertise, and go all the way through using your PSA to help you automate the screening process.

ITDUG 2019.12 – QBR Process with guest Lifecycle Insights

We had a great webinar with Marnie and Alex from LifeCycle Insights and talk mostly about the QBR (Oops, I mean SBR) process, but if you’d like to see a bit more of their data collection and presentation tools for the SBR process, here is a 7 minute overview and walkthrough of Lifecycle Insights.

ITDUG 2019.9b – IT Glue Automation Roundtable

This webinar is a roundtable discussion from our community and around IT Glue and automation tips and tricks. If you use IT Glue, you don’t want to miss this. If you are looking into IT Glue, this is another great chance to see under the hood.

ITDUG 2019.9a – Visio Automation II – Network Diagramming

This interactive session is Part 2 of 2 part Visio Automation series. It will show different ways to reduce the work involved in creating and maintaining multiple sets of IT diagrams, focusing on networking diagramming. David Cutherbertson, of SquareMile will cover techniques that can be used for data centers, offices, networks, servers, applications, cabling, power, systems, ITIL service maps, security, etc, based on your questions and concerns. No programming involved – just awareness of how standard Visio can save time and improve consistency.

Free Business Analysis

This quiz will provide free resources and analysis on what you can do to help improve your business.

Blog

Duality

Duality

I confess, I have many personality flaws/quirks. Many of you or not shocked. I recently thought about this again when I was writing Growing a Business is No Way to Make Money last week, This is the promised future article I referenced in terms of seeing things from...

Growing a Business is No Way to Make Money

Growing a Business is No Way to Make Money

This comes straight from the "Sh!t Allen Says" Teams channel I mentioned in a few previous blog posts, (Consistency in Marketing (and all things) being one of them. I recently had to say it twice with clients last week, so it's top of mind to talk about. "Growing a...

What to Do With Your Cash

What to Do With Your Cash

Hope you don't mind that I'm not writing exclusively (or much) about processes and tools for IT Services. My goal behind these blog posts is to provide some insight and value, but they had to be easy to write.  Lately, I've been writing what's on my mind.  The good...

Bravery and Courage

Bravery and Courage

There is no doubt that these are interesting times, and I am glad for it.  Not that I wish anything negative on anyone, but adversity breeds adaptation, mutation, and generally just better humans.  Pretty sure I’m completely destroying some scientific quote in there, but it’s how I think.

I am completely blessed to be weird. As one example, I’m currently living with roommates, all women. One is a teenage student. Another is a professional artist (see @painterliesl on Instagram). And the other is a Courage Coach and stunt woman (Fenix Fall Girl). Talk about four different perspectives on what’s happening with the pandemic.

The Gambler

The Gambler

Decided to title this post to music and give you a soundtrack. If you are into music, read the rest of this post while listening to Kenny Rogers' "The Gambler".  Spotify music here: Hopefully "Know when to hold 'em, know when to fold 'em" plays at the right time. I...

Time to Sharpen the Saw

Time to Sharpen the Saw

Who could have imagined the world in its current state just a few weeks ago?  It's surreal and a little unsettling. While I don't personally make a habit of worry, this is certainly a great time to think on the times and create a strategy for not only navigating it,...

5 Steps to Process Mastery

In this 5 part email series, get 5 Steps to Process Mastery, along with several pre-written processes, webinars, and tons of great content!

Book Recommendations

Here is a quick view of the books on the list. Click the button below to see the full list with our personal recommendations for reading each book.