Welcome! Feel free to explore this page and get to know our team better.

We are passionate about helping Managed Service Providers and IT Services Providers grow their businesses. The Eureka Process team loves to collaborate and share our own industry knowledge, decades of experience, and useful resources with other IT and MSP professionals.

Schedule a call with one of our consultants below, we hope to hear from you!

IT Documentation User Group

ITDUG (IT Documentation Users Group) is a Facebook group recommended for IT Service providers, including internal IT departments.

Established in 2001 to co-learn IT Glue, the group has now expanded to over 3,000+ members and shares tips and tricks on documenting IT systems using any documentation platform.

Eureka Process hosts a monthly webinar on the second Tuesday of the month on Facebook.

Upcoming Events

Members-Only "Community Conference Call"

On the second Tuesday of the month, our Community members and experts meet up online to share and exchange ideas. We sit back, conversation style, and talk about the business of IT. Become a member at

IT Glue Road to Documentation Maturity Pt 3: Client Asset Documentation

Event Date: Jun 22, 2021

It is easy to get confused about what information should be collected and what shouldn’t be regarding your client’s technology assets. So, how do you resolve this conundrum? This is what we address in the last session of the series.

ITDUG Webinar 2021.06 How to Start Documentation

Event Date: Jun 30, 2021

Register for this month's ITDUG webinar and add it to your calendar, in the meantime, catch our past webinars on the ITDUG playlist on the Eureka Process' YouTube channel.

Recommended Reading List

See the full list of our chosen readings that we recommend to our consulting clients and for growing IT/MSPs and business leaders.

Eureka Blog

Close to the Money

Close to the Money

Close to the Money We all experience a bad month or know a rough start. If your business is ever struggling, whether it's general profitability or a...

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Indecision vs. Bad Decision

Indecision vs. Bad Decision

The party of no ideas vs. the party of bad ideas Today's blog content was inspired by Dave Sobel's Business of Tech podcast on one phrase he said during...

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How to be a Good Interviewer

How to be a Good Interviewer

It's not grilling season If someone is looking for a job, they are already in a stressful situation.  Whether they are out of work or if they are in a...

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QuickBooks Desktop to Online

QuickBooks Desktop to Online

Eureka Process, LLC and Gozynta, LLC have teamed up to bring you this migration guide. We developed this step by step guide so you can avoid the pitfalls that others have missed, reducing the time it takes to complete this project.

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Become a Process Expert!

5 Steps to Process Mastery

Join The Ultimate IT Process and Documentation Community!

Access the Templates and Resources that Top IT Business Solution Consultants Use to Get Powerful Results Every time

Eureka Process Youtube

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Our Partners

Check out our list of trusted partners and industry tools that we use and recommend to our clients.


Refer Us

From accountability partners and business coaching to screening and process consultants, we will make you the hero in this story!