Resources

Explore our free resources to see the kind of content and knowledge we share. Please consider a Free Consultation (Bottom right) to learn more.

IT Documentations User Group (ITDUG)

A Facebook group for IT Documentation Users! https://fb.com/groups/ITDUG

Blog

Some of the resources from our membership site that we’ve made available to you for FREE!

Book Recommendations

See our list of recommended reading and WHY we recommend it WHEN.

Upcoming Events & Webinars

See what events and webinars you can join us in.

Coaching First: The Definitive List of What you Owe an Employee Before Deciding to Let Them Go

Event Date: Aug 26, 2020

Coaching First: The Definitive List of What you Owe an Employee Before Deciding to Let Them Go

Members-Only "Fire Side Chat" - We call it "Coffee or Kahlua Conference"

Event Date: Biweekly

Our first ever MEMBERS-ONLY webinar is coming up! Register and make sure we can match your email address to your member email address BEFORE the meeting. We are calling this webinar the “Coffee or Kahlua Conference”.

ST05 - Network Cabling Standards

In server rooms and MDFs/IDFs, always use minimal cable length that provides the connection and a service loop. For user facing cables, longer cables may be used for future rearrangements and client convenience.

Join The Ultimate IT Process and Documentation Membership!

Access the Templates and Resources that Top IT Business Solution Consultants Use to Get Powerful Results Every time

ITDUG 2020.02 Webinar – IT Glue

This semi-informal session will host members of the IT Glue Product Team to give us a light product update and feature open feedback/Q&A/suggestion period for IT Glue users (and window browsers) to participate. 

ITDUG 2020.1 The Hiring, Recruiting, and Screening Process – Full

Founder and President of Eureka Process, Allen Edwards, will be reviewing proven processes for Hiring, Recruiting, and Screening. This walk through will start on what and where to advertise, and go all the way through using your PSA to help you automate the screening process.

ITDUG 2019.12 – QBR Process with guest Lifecycle Insights

We had a great webinar with Marnie and Alex from LifeCycle Insights and talk mostly about the QBR (Oops, I mean SBR) process, but if you’d like to see a bit more of their data collection and presentation tools for the SBR process, here is a 7 minute overview and walkthrough of Lifecycle Insights.

ITDUG 2019.9b – IT Glue Automation Roundtable

This webinar is a roundtable discussion from our community and around IT Glue and automation tips and tricks. If you use IT Glue, you don’t want to miss this. If you are looking into IT Glue, this is another great chance to see under the hood.

ITDUG 2019.9a – Visio Automation II – Network Diagramming

This interactive session is Part 2 of 2 part Visio Automation series. It will show different ways to reduce the work involved in creating and maintaining multiple sets of IT diagrams, focusing on networking diagramming. David Cutherbertson, of SquareMile will cover techniques that can be used for data centers, offices, networks, servers, applications, cabling, power, systems, ITIL service maps, security, etc, based on your questions and concerns. No programming involved – just awareness of how standard Visio can save time and improve consistency.

Free Business Analysis

This quiz will provide free resources and analysis on what you can do to help improve your business.

Blog

Get Stupid

Get Stupid

I owe my success to getting stupid. Being traditional-smart (the book/trade type) is…

Sh!t Allen Says

Sh!t Allen Says

I've referenced our cheeky and hopefully-not-too-offensively named Teams channel in many of our past blog posts: Sh!t Allen Says. I've decided that today is the day to share it with you! Only light curation. These are only quotes that I claim are all mine: "You can't...

Literal Shower Thoughts

Literal Shower Thoughts

I had realized that I had occasionally had successful meditation in my life already, despite not having believed in it. For me, standing in…

What are we doing wrong?

What are we doing wrong?

While on-boarding a client recently, I was reminded of a common question I get asked in the early days of an engagement, "What are we doing wrong?" Rest assured, if you are able and willing to engage a process/business consultant or a ConnectWise/Autotask/IT...

Scorecard vs. Dashboard

Scorecard vs. Dashboard

If you are a data-hungry entrepreneur, then this article is for you.  It's an early step in our consulting process to start developing metrics and Key Performance Indicators (KPIs). Our initial KPIs usually show some data clean up is needed. That usually leads to some...

Pivot or Stand Firm?

Pivot or Stand Firm?

I was out for a small group run this Saturday morning when a friend of mine mentioned one of my recent blog posts, Growing a Business is No Way to Make Money. My breath was taken away.  Mostly because of the running and needing to get in better shape, but also that he...

5 Steps to Process Mastery

In this 5 part email series, get 5 Steps to Process Mastery, along with several pre-written processes, webinars, and tons of great content!

Book Recommendations

Here is a quick view of the books on the list. Click the button below to see the full list with our personal recommendations for reading each book.