Improve Performance,
Maximize Results,
Get Back to Doing What You Love!

Man Score

Tired and frustrated, you know your company is capable of more.

With time, small inefficiencies add up, resulting in an unsustainable pace.

For your teams, what began as a small work-around begins to compound until these work-arounds feel more like fighting relentless fires with no ability to catch-up.

This reactionary state breeds poor habits at all levels, and before you know it, chaos ensues.

Wherever you are in your journey as an IT Business, it’s likely that you see gaps, but either don’t know the solution or how to find the time to implement the solution. 

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Eureka Process partners with you…

To not only find solutions but to remove your burden and help implement the solutions NOW!

The Eureka Process is a framework that focuses on meeting both short- and long-term targets for your organization by engaging leadership teams in continuous improvement cycles involving evaluation, implementation and resolution.

Leadership teams gain vision clarity through strategic sessions that discern opportunity from distraction.

Since engaging Eureka Process in our organization, we’ve gone from meetings that weren’t very productive, to a meeting structure that gets things done. Everyone feels heard and valued and we actually accomplish steps toward our goals that everyone can get behind. We started meeting with just the partners, but before long we found we wanted the same results across all departments. Our facilitator, Allen, still leads our leadership team, dispatch team, and finance team, and we’ve even been able to self-facilitate our own service department meetings now.
Sol Niederman

My IT Crew

Our Services

Process Consulting

Business Coaching
Process Consulting
Weekly Progress Meetings

Transform Your Processes – Change the Game!

The challenge for Business Leaders is not only to put the right systems and processes into place, but to maintain the trust and support of their team members for these initiatives through the implementation process. Get control of pain points, bottlenecks and attrition rates with EP’s customized consultation solutions.


Get the Most Out of Your Software Investments!

In order to see wins, we need to have relevant metrics and clearly identified performance indicators. Effective reporting and work flows are invaluable to any MSP’s bottom line and ability to serve their customers consistently.  Eureka Process is uniquely qualified to assist in the hands-on delivery and implementation of industry standard tools, including ConnectWise, BrightGauge, and IT Glue.

IT/MSP Tools Administration

ConnectWise Manage
IT Glue

Virtual Teams

vScreening – Hiring & Recruiting
Service Manager
Quality Control
Time Sheets
vCMO – Marketing

Get the Right Help, Right Now!

Are you living through the burden of being short-staffed? Has an employee exit resulted in a knowledge gap? Trust the team at EP to confidently step into key roles, hitting the ground running and saving your business from costly inefficiencies and potential disorder.


Ready to Discover the Eureka Process?

We use The Eureka Process to offer customized solutions to your business needs.

Beginning with an exploration of current practices and opportunities, Eureka Process leads business teams through policy development and constructive habit formation while maintaining buy-in through engagement at all levels.

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EPC Artboard

Put simply, Eureka Process asks:


Where is your business today?


Where do you want your business to be?


What is the biggest pain point that you need addressed?


How can we create solutions that become part of the organization’s culture?


The Eureka Process

  • Evaluate Priorities
  • Create Solutions
  • Develop Strategy
  • Implementation