Blog

ITDUG (IT Documentation Users Group) on Facebook is a group for sharing tips and tricks for documenting IT systems using any documentation platform. Recommend for IT Service providers, including internal IT departments. Join the conversation at https://fb.com/groups/ITDUG.

Eureka Process partners with ITDUG to host a monthly webinar completely free and open to the public. See our list of past webinars below.

  • Growing a Business is No Way to Make Money

    Feb 23, 2021

    This comes straight from the “Sh!t Allen Says” Teams channel I mentioned in a few previous blog posts, (Consistency in Marketing (and all things) being one of them. I recently had to say it twice…

  • Argue to Simplify

    Feb 23, 2021

    I’m going to keep patting myself on the back for continuing the string of writing a weekly blog. Third one in the books! It seems like the concept of simplification (and consistency) I wrote about…

  • Focus on Priorities

    Feb 23, 2021

    I keep going back to my first blog post about keeping things simple to help keep things going. Well, I confess that I got a week behind in my blog posts 🙁  Fortunately, I do…

  • Is the New ConnectWise Customer Portal Finally Ready?

    Feb 23, 2021

    Two blog posts in a row…not bad!  Perhaps my previous about Consistency and Simplicity will work out after all.  I’m still picking fairly random topics to discuss, and today I am inspired to discuss the…

  • Words Matter. Choose Wisely

    Jan 29, 2021

    I would love to call myself a logophile (I had to look this up and found this controversial article – not sure why lexophile wasn’t mentioned), but no sooner than I do, a REAL log/lexophile…

  • What to Do With Your Cash

    Jan 29, 2021

    Hope you don’t mind that I’m not writing exclusively (or much) about processes and tools for IT Services. My goal behind these blog posts is to provide some insight and value, but they had to…

  • What are we doing wrong?

    Jan 29, 2021

    While on-boarding a client recently, I was reminded of a common question I get asked in the early days of an engagement, “What are we doing wrong?” Rest assured, if you are able and willing…

  • Type, Subtype, & Item - 3

    Jan 29, 2021

    Part 3 – Culture of Process Type, Subtype, & Item (TSI) are powerful tools in ConnectWise Manage (CWM). When tickets are coded with these three items, three positive things become possible. In our first blog…

  • Type, Subtype, & Item - 2

    Jan 29, 2021

    Part 2 – Technical SOPs Type, Subtype, & Item (TSI) are powerful tools in ConnectWise Manage. When tickets are coded with these three items, three positive things become possible. In our previous article, we discussed…

  • Type, Subtype, & Item - 1

    Jan 29, 2021

    Part 1 – Reporting Type, Subtype, & Item (TSI) are powerful tools in ConnectWise Manage. When tickets are coded with these three items, three positive things become possible. First, we enable more data for useful…

  • Time to Sharpen the Saw

    Jan 29, 2021

    Who could have imagined the world in its current state just a few weeks ago?  It’s surreal and a little unsettling. While I don’t personally make a habit of worry, this is certainly a great…

  • The Gambler

    Jan 29, 2021

    Decided to title this post to music and give you a soundtrack. If you are into music, read the rest of this post while listening to Kenny Rogers’ “The Gambler”.  Spotify music here: Hopefully “Know…

  • SMB Community Podcast - Karl Palachuk interviews Allen Edwards of Eureka Process

    Jan 29, 2021

    Needless to say, I was stoked with Karl asked me to be on his podcast series a few weeks ago. I may have fan-boyed a little bit after meeting him at ITO Compass in Chicago…

  • Sh!t Allen Says

    Jan 29, 2021

    I’ve referenced our cheeky and hopefully-not-too-offensively named Teams channel in many of our past blog posts: Sh!t Allen Says. I’ve decided that today is the day to share it with you! Only light curation. These…

  • Scorecard vs. Dashboard

    Jan 29, 2021

    If you are a data-hungry entrepreneur, then this article is for you.  It’s an early step in our consulting process to start developing metrics and Key Performance Indicators (KPIs). Our initial KPIs usually show some…

  • QuickBooks Desktop to Online

    Jan 29, 2021

    Eureka Process, LLC and Gozynta, LLC have teamed up to bring you this migration guide. We developed this step by step guide so you can avoid the pitfalls that others have missed, reducing the time it takes to…

  • Pros & Cons of Being a Digital Nomad

    Jan 29, 2021

    I was talking with Dave Sobel, host of the news and commentary podcast “Business of Tech”, and co-host of the “Killing IT” podcast, the other day. We were discussing his podcast and his work to…

  • Prior Proper Planning (for Pandemic Possibilities)

    Jan 29, 2021

    I had the pleasure over the last week to work with some great vendors to create this week’s blog post. There is nothing like working together, especially in these times of uncertainty in a world…

  • Pivot or Stand Firm?

    Jan 29, 2021

    I was out for a small group run this Saturday morning when a friend of mine mentioned one of my recent blog posts, Growing a Business is No Way to Make Money. My breath was…

  • My Only Regret

    Jan 29, 2021

    This week’s post is deeply personal. I spent the first three decades of my life without any regrets. I was (and am) a true believer that every experience makes us who we are today, and…

  • Literal Shower Thoughts

    Jan 29, 2021

    I recently got into a discussion about meditation.  My roommate was discussing how difficult it was, and that she didn’t quite get it. So, I gave her my take-away from Karl Palachuk’s Relax, Focus, Succeed…

  • Latest Poll on What IT Documentation Systems are being used

    Jan 29, 2021

    Here are the results from a poll taken late May 2019 from ITDUG on Face Book.  Interesting look into the popularity of the IT Documentation tools available.  I like to give a statistics disclaimer that…

  • L10 – Level 10 Meetings Explained

    Jan 29, 2021

    You are probably reading this document because your team has decided to start using Level 10 meetings to get team input and create action plans to get the most important things done to reach your…

  • Get Stupid

    Jan 29, 2021

    Let’s assume for a second that being an adult of my age, owning a business, and being able to my bills and save is one definition of success. I had to get that out of…

  • Focused or Balanced

    Jan 29, 2021

    As I was writing this title, I had a sudden thought that maybe I’m the only one who sees focus as un-balanced.  Let’s hop straight into a metaphor. I love video games, despite rarely ever…

  • Duality

    Jan 29, 2021

    I confess, I have many personality flaws/quirks. Many of you or not shocked. I recently thought about this again when I was writing Growing a Business is No Way to Make Money last week, This…

  • Consistency in Marketing (and all things)

    Jan 29, 2021

    So, this is my first attempt in writing a true blog post on relevant topics. I spent forever avoiding this, as I hate being inconsistent. You know what I mean right? You write a blog…

  • ConnectWise Impacted by Microsoft's Recommendation for 2FA Enforcement

    Jan 29, 2021

    I was just reviewing my latest email from ConnectWise and thought I’d pass this on to you.  Microsoft is recommending disabling all authentication protocols that can bypass 2FA.  This most strongly affects O365 and your…

  • Bravery and Courage

    Jan 29, 2021

    There is no doubt that these are interesting times, and I am glad for it.  Not that I wish anything negative on anyone, but adversity breeds adaptation, mutation, and generally just better humans.  Pretty sure…

  • To Outsource or Not?

    Oct 12, 2020

    I started out with no particular answer on this blog post about whether to outsource or not. I just wanted to go with the flow and see where it led.  I don’t think of outsourcing…

  • Watch out for that...ditch!

    Oct 5, 2020

    I’ve been blessed to call Brook Lee a colleague now for nearly a decade. I met her when becoming the service manager for a 13-person firm in Savannah, GA, just a year after I sold…

  • Rapids Ahead!

    Sep 29, 2020

    Today’s blog post is a life-lesson about complacency that I recently learned the hard way. Straight to the story. I currently live in Squamish, BC, Canada which is the outdoor recreation capital of Canada. The…

  • Leaky Bucket Syndrome

    Sep 15, 2020

    What is Leaky Bucket Syndrome? LBS – it sounds like a bad disease and it can be for your business if it goes ignored, like any disease. Let us illustrate what Leaky Bucket Syndrome is…

  • Stagnate vs Recuperate

    Sep 7, 2020

    This week I was reminded of the titular lesson of stagnation versus recuperation so you all get to enjoy my thoughts on the matter. We all have bio-rhythms or natural ebbs and flows of energy.…

  • Business Data Backups are Like Car Keys

    Aug 15, 2020

    (This is a client facing document that you could use re-purpose for a blog post or educational document for prospects/clients)​ Your business depends on data to operate. Whether its important procedures, how much clients owe…