We Help MSPs Scale
Growth is Intentional
Eureka Process has over a century of experience working with managed IT service companies. Using our proven process and leadership expertise, we’ll help you to set and hit your targets, improve CSAT & ESAT, and increase profits.
Determine if we’re a fit then take the next step to achieving your goals.
Eureka Process offers simple, effective incremental
action steps proven to achieve more goals
First-class candidate selection with our virtual Screening service by experts that live and breathe the MSP & IT industry.
Entice top industry talent with an alluring job ad, then source, assess, and interview. Recommended candidate packets expedited to you.
Ensure your next hire is one that sticks with our 90-day guarantee. This service is offered at a fraction of the cost of the traditional recruiter. Incredibly low, fixed-rate marketing expenses and one flat-rate fee.
Customized solutions to your business needs, high-level business planning and hands-on delivery, weekly consulting.
We work privately with your team to support highly focused action-oriented weekly PowerHour™ meetings.
Dedicated quarterly and annual planning days provide the practice to prioritize issues, track trends and learn the business and leadership skills to scale your MSP.
Bonus: Eureka Community Access For Your Whole Team!
Discover the templates and resources that top IT business solution consultants use to get powerful results every time.
For the true do-it-yourselfer, 24/7 membership access to our library of over 200 templated processes, diagrams, spreadsheets, and webinars!
Gain access to our monthly interactive Community Conference Calls: a small group discussion with other high-level MSP & IT professionals and a team of consultants.
“Book a strategy consultation. The first one’s free.”
I’m Allen Edwards – the original process coach, and founder of Eureka Process. I’ve been in IT for over 25 years, and I grew my own IT firm to successful sale in 2011. After growing other MSPs as an employee, I started Eureka Process with a vision to help the most people realize their own entrepreneurial dream.
When I’m not traveling the world in search of new experiences, you will find me speaking to IT leaders, or working 1 on 1 with their teams. Together, we make changes and implement strategies that streamline your processes, improve team morale and performance, and positively impact your bottom line.
Process and process documentation is, I believe, among the most important foundations for a tech business to have in place early in its evolution. Process decreases rework, eliminates time searching for answers to questions that may already have been answered, and keeps your team running like a well-oiled machine in your absence.
What Are Our Clients Saying
“Thanks for the phone consult, Allen. I learned a lot and saw just how far my documentation game needs to go! Thanks for your time and patience.”
“Since engaging Eureka Process in our organization, we’ve gone from meetings that weren’t very productive, to a meeting structure that gets things done.
Everyone feels heard and valued and we actually accomplish steps toward our goals that everyone can get behind. We started meeting with just the partners, but before long we found we wanted the same results across all departments.
Our facilitator, Allen, still leads our leadership team, dispatch team, and finance team, and we’ve even been able to self-facilitate our own service department meetings now.”