ITDUG is a Facebook group for sharing tips and tricks for documenting IT systems, processes, procedures, and policies using any documentation platform. Recommended for IT Service providers, including internal IT departments. Join at

The group originated by Tracy Hardin, IT/MSP owner in 2018 to co-learn ITGlue​ and later adapted it into a forum for all IT documentation platforms. Shortly thereafter, Eureka Process joined as co-admins. ITDUG now has over 3000 members and growing!

Team Eureka contributes a documentation-related webinar on the last Wednesday of every month. See our list of past ITDUG webinars below.

  • ITDUG 2019.9a - Visio Automation II - Network Diagramming

    Nov 23, 2021

    This interactive session is Part 2 of 2 part Visio Automation series.  It will show different ways to reduce the work involved in creating and maintaining multiple sets of IT network diagrams, focusing on networking…

  • ITDUG 2021.10 Continuous Improvement with Adam Edwards

    Nov 7, 2021

    Continuous Improvement This month we are joined by Adam Edwards of Eureka Process to address continuous improvement and your documentation. ITDUG Webinar «October 2021» IT Documentation Users Group (ITDUG) is an online forum for IT…

  • ITDUG 2021.08 Process Showdown with Ray Orsini

    Oct 29, 2021

    ITDUG Webinar «August 2021» IT Documentation Users Group (ITDUG) is an online forum for IT professionals involved in systems and application management, process documentation, and compliance. IT Documentation Group strives to support today’s busy IT…

  • ITDUG 2021.09 Employee Vulnerabilities with Connor Swalm

    Oct 29, 2021

    Employee Vulnerabilities This month we are joined by Connor Swalm of to address employee vulnerability with non-punitive training methods Many security awareness programs attempt to address employee vulnerability through training methods that can feel…

  • ITDUG 2021.06 How to Start a Process

    Oct 29, 2021

    How To Start a Process Brian and Heather from Gozynta joined by Allen & co. discuss how to start a process. Do you suffer from “blank-page syndrome” (working on the trademark for that one). Allen,…

  • ITDUG 2021.07 Adapting to New Work Environments

    Jul 30, 2021

    Adapting to New Work Environments Adapting to New Work Environments ITDUG 2021.07 – Employees who work remotely are motivated to deliver more than their on-site counterparts, studies show. In this webinar, HR expert Brook Lee…

  • ITDUG 2021.05 Dave Sobel

    May 27, 2021

    When a breach happens, do you know how to submit documentation to the FBI? Breach and privacy laws are changing how IT service providers/MSPs serve their clients. How will documentation empower businesses to stay compliant…

  • ITDUG 2021.03 - Meet & Greet

    Apr 1, 2021

    March’s video gather was an opportunity to meet other members of the group, ask questions regarding documentation, and get immediate responses and input.  Video Transcript 00:07 hello bill   Allen Edwards  00:10 you are muted…

  • ITDUG 2021.04 Project Scoping

    Mar 16, 2021

    Brook Lee of Eureka Process walks us through a Project Scoping template to help break down project scopes.

  • ITDUG 2021.02 - Documenting Your Documentation

    Feb 25, 2021

    Documentation Meta-knowledge is the most important knowledge. Know thyself! This webinar on documenting your documentation should help you create a consistent structure and standard so that every team member knows where to store- and how…

  • ITDUG 2021.01 Client Asset Documentation

    Jan 29, 2021

    Are you getting confused on what information you need to collect or don’t regarding your client’s technology assets?  Maybe you are not even collecting this data yet. Take a tour with us as we explore…

  • ITDUG 2019.9b - IT Glue Automation Roundtable

    Jan 27, 2021

    This webinar is a roundtable discussion from our community and around IT Glue and automation tips and tricks. If you use IT Glue, you don’t want to miss this. If you are looking into IT…

  • ITDUG 2019.12 - QBR Process with guest Lifecycle Insights

    Jan 27, 2021

    We had a great webinar with Marnie and Alex from LifeCycle Insights and talk mostly about the QBR (Oops, I mean SBR) process, but if you’d like to see a bit more of their data…

  • ITDUG 2020.10 - Round Table Discussion

    Sep 30, 2020

    Eureka Process hosts a peer group round table joined by Terry McAdams of MacTech Solutions, Tracy Hardin of Next Century Technologies and Erick Anderson of NetworkTech. Topics of discussion: getting staff involved in documentation, documentation…

  • ITDUG 2020.09 - Core Values : The Ultimate Process

    Sep 2, 2020

    Core Values are at the very heart of any business and the key to any culture of process and documentation. It takes most businesses TWO YEARS to get theirs right, and many more to decide…

  • ITDUG 2020.08 - Coaching First: The Definitive List of What you Owe an Employee Before Deciding to Let Them Go

    Jul 22, 2020

    No one likes to have to discipline someone, but boundaries must be set to ensure the best teamwork. Allen Edwards, founder of Eureka Process, LLC and the Eureka Community, presents “Coaching First: The Definitive List…

  • ITDUG 2020.06 - MSP Tools

    May 29, 2020

    Founder and President of Eureka Process, Allen Edwards, hosted a round-table discussion on a Survey of MSP tools. Of course, we focused heavily on documentation tools, but all tools were welcome. No tools vendors were…

  • ITDUG 2020.05 - Employee Onboarding

    Apr 6, 2020

    Founder and President of Eureka Process, Allen Edwards, continues from his previous presentation on Hiring, Recruiting, and Screening. At the end of this process, it’s time to onboard your new Team Member. Allen and Brook…

  • ITDUG 2020.02 – IT Glue

    Mar 2, 2020

    This semi-informal session will host members of the IT Glue Product Team to give us a light product update and feature open feedback/Q&A/suggestion period for IT Glue users (and window browsers) to participate.  Video Transcript…

  • ITDUG 2020.01 - The Hiring, Recruiting, and Screening Process - Full

    Jan 30, 2020

    Founder and President of Eureka Process, Allen Edwards, will be reviewing proven processes for Hiring, Recruiting, and Screening. This walk through will start on what and where to advertise, and go all the way through…

  • ITDUG 2019.07 - Visio Automation Tips & Tricks

    Aug 2, 2019

    This interactive session will show different ways to reduce the work involved in creating and maintaining multiple sets of IT diagrams. David will cover techniques that can be used for data centers, offices, networks, servers,…

  • ITDUG 2019.01 - What Structure Should my Documentation Take?

    Jul 8, 2019

    We explore the Who, What, When, Where, Why, & How of IT Documentation in this recorded webinar. Video Transcript Allen Edwards All right, I want to go ahead and get started. Because the few people…

  • ITDUG 2019.02 - IT Glue Tips and Tricks

    Jul 8, 2019

    In our second webinar for IT Documentation Users Group, we host a panel of IT Glue users with some prepared tips and examples as well as take Q&A from the audience.  Video Transcript Allen Edwards…

  • ITDUG 2019.06 - Client Onboarding Webinar

    Jun 26, 2019

    This webinar was given 6/26/19 for the FaceBook group IT Documentation Users Group (ITDUG). It is recorded live and slightly edited to remove some pauses in the action. Client Onboarding The sale has already been…

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