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Part of any MSP driving efficient and effective delivery of outstanding service is automation. ConnectWise Automate (Formerly LabTech) is a tool that many MSPs use to that end.

A common complaint when using LabTech is that it can do SO many things, where do you begin and how do you keep up?

I’ve never worked with a more tenacious and professional individual than Tim Scheuing of LabTech Expert. I’ve personally worked with Tim since 2007. Tim was an integral part of developing our automation and we ultimately worked together with LabTech on another venture in 2012. He has proven that automation, and his skills with LabTech, could drive efficiency, client satisfaction, and engineer efficiency.

A group for sharing tips and tricks for documenting IT systems using any documentation platform. Recommend for IT Service providers, including internal IT departments..

Have your customers ever asked to text you?  We know you want your customers to communicate the way they want, but how do you keep track of text messages with your technicians and customers? Gozynta Tixt is the answer. Gozynta Tixt allows your customers and technicians to text to tickets in ConnectWise Manage. Now your customers can text and you can keep track of it all on your tickets. Try it free for 30 days.


What do the best MSPs all have in common? They know that customer satisfaction is the number one driver of business success. SmileBack is the customer satisfaction feedback platform built specifically for MSPs, by MSP founders.

MSPs have unique needs: retaining and continually adding value for customers while keeping support agents motivated and aligned with positive outcomes is a fine balance. SmileBack exists to make this easy, while closely integrating with PSAs like ConnectWise Manage and Autotask.

Visit their website to find out more, and sign up for a free trial or book a 1-on-1 demo.

We use ActiveCampaign internally and as kings or process, we love the ability to automate our processes within this platform. We mention it in a few of our marketing videos, processes, and webinars, so we thought we’d link it here.

If you’ve seen any of our marketing recommendations, a great way to brand your “trinkets” in the drop around bags, and frankly any thing, anywhere else. Thanks to a client for turning us on to these guys.  Fast turn around, great cutomer service, AND very affordable products in a wide array.

Deana Faria Creative Content is a professional writing service for personality or service-based companies looking to take their client-facing content to the next level.

Deana offers research-based copywriting that meets your ideal client where they’re at, with the right words at the right time. Speaking your client’s ‘language’ makes it easy for them to act on your unique call-to-action. Whether you need email or launch campaign copy, sales pages, or landing pages – professional copywriting brings strategy to your marketing efforts and maximizes conversion potential.

Creative content nurtures your audience through story and provides critical insight into the ‘who’ and the ‘why’ behind your brand. Professionally crafted newsletter copy, articles, blogs and speech writing keep your audience engaged and allows leaders to maintain their focus on the immediate and long-term needs of their business.

Every piece of content is customized to the needs of the business, informed by your audience and ideal clients, and written in your ‘voice’.


The CoOpetITion Team is a group of like-minded vendors to IT Service providers.  Individually we saught to improve our impact by broadening the number of business owners we could help. Several of us got together, realizing we were all service the same market, but in unique ways, and that many of our services and products were compliementary.

What if we could combine forces, send a unified message, leverage each others markets, and therefor drive prices down, increase value, AND help more IT business owners, like you?

Out of this desire, the CoOpetItion Team was formed to bring together highly vetted IT Services vendors to add value and offer discounts to our collective prospects and YOU!

Gozynta Mobius connects ConnectWise Manage to QuickBooks Online. When invoices are created in Manage, Gozynta Mobius can copy them to QuickBooks Online. When payments are created against those invoices in QuickBooks Online, it copies those payments to Manage. In addition, it copies expenses and inventory information from Manage to QuickBooks Online. You need to be a busy bee to get all that data inputted and up to date. Gozynta Mobius does it in a click.  Save thousands of dollars and tons of time by eliminating the need for manual data entry. Gozynta Mobius is the trusted cloud accounting integration of over 1,100 MSPs.

As I walked through ITNation, I was handed a shot glass of candy. As I tipped back the shot glass, I said, “I’ll bite, what does Lifecycle Insights do?” Their answer – a quick shot of QBR reporting. “Tell me more!” And they did.

Lifecycle Insights was built to solve an industry-wide problem of needing quick insights into asset lifecycle management for vCIOs to use during QBRs. In a five minute demo at a booth we built a budget forecast for clients based on customizable policies and colored for quick sales. We love automation and if you are looking to automate your reporting for QBRs, check them out!