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Partner Center

Eureka Process helps businesses get the most out of their tools and leverage them to facilitate growth. Below you’ll find our list of trusted partners and industry tools that we use and recommend to our consulting clients. Keep in mind that we may receive commissions for purchases made through these links. However, this does not impact our reviews. We always aim to add value first and will only share tools and partners we believe in in order to help you make the best choice for your company.

Business of Tech Podcast logo Dave Sobel

The Business of Tech podcast focuses on the news you need to know. Covering both the story and why it matters to the way services are created and delivered, channel veteran Dave Sobel brings you up to speed and gives you resources to go deeper.

A group for sharing tips and tricks for documenting IT systems, processes, procedures, and policies on any documentation platform. Recommended for IT Service providers, including internal IT departments.

Gozynta Mobius connects ConnectWise Manage to QuickBooks Online. When invoices are created in Manage, Gozynta Mobius can copy them to QuickBooks Online. When payments are created against those invoices in QuickBooks Online, it copies those payments to Manage. In addition, it copies expenses and inventory information from Manage to QuickBooks Online. You need to be a busy bee to get all that data inputted and up to date. Gozynta Mobius does it in a click.  Save thousands of dollars and tons of time by eliminating the need for manual data entry. Gozynta Mobius is the trusted cloud accounting integration of over 1,100 MSPs.

Have your customers ever asked to text you?  We know you want your customers to communicate the way they want, but how do you keep track of text messages with your technicians and customers? Gozynta Tixt is the answer. Gozynta Tixt allows your customers and technicians to text to tickets in ConnectWise Manage. Now your customers can text and you can keep track of it all on your tickets. Try it free for 30 days.

As I walked through ITNation, I was handed a shot glass of candy. As I tipped back the shot glass, I said, “I’ll bite, what does Lifecycle Insights do?” Their answer – a quick shot of QBR reporting. “Tell me more!” And they did.

Lifecycle Insights was built to solve an industry-wide problem of needing quick insights into asset lifecycle management for vCIOs to use during QBRs. In a five minute demo at a booth we built a budget forecast for clients based on customizable policies and colored for quick sales. We love automation and if you are looking to automate your reporting for QBRs, check them out!

What do the best MSPs all have in common? They know that customer satisfaction is the number one driver of business success. SmileBack is the customer satisfaction feedback platform built specifically for MSPs, by MSP founders.

MSPs have unique needs: retaining and continually adding value for customers while keeping support agents motivated and aligned with positive outcomes is a fine balance. SmileBack exists to make this easy, while closely integrating with PSAs like ConnectWise Manage and Autotask.

Visit their website to find out more, and sign up for a free trial or book a 1-on-1 demo.

Reach your audience through the power of automation without sacrificing the personal touch. We use ActiveCampaign internally and as kings of process, we love the ability to automate our processes within this platform. We mention it in a few of our marketing videos, processes, and webinars, so we thought we’d link it here.

Otter.ai logo transparent background

Otter.ai frees you from taking notes at meetings and improves team collaboration in real-time. Integration with your favorite calendar and video meetings apps participants to open a live transcript directly from Zoom to follow along, scroll back, annotate, highlight and read at their own pace, unlike closed captioning.

We use this every day, and because the audio along with the text is stored, there’s no need to purchase more storage space elsewhere to save your video calls. We’ve noticed an interest from a number of you so we thought we’d post our partner link so you could try a month for free! 

Deana Faria Creative Content is a professional writing service for personality or service-based companies looking to take their client-facing content to the next level.

Deana offers research-based copywriting that meets your ideal client where they’re at, with the right words at the right time. Speaking your client’s ‘language’ makes it easy for them to act on your unique call-to-action. Whether you need email or launch campaign copy, sales pages, or landing pages – professional copywriting brings strategy to your marketing efforts and maximizes conversion potential.

Creative content nurtures your audience through story and provides critical insight into the ‘who’ and the ‘why’ behind your brand. Professionally crafted newsletter copy, articles, blogs and speech writing keep your audience engaged and allows leaders to maintain their focus on the immediate and long-term needs of their business.

Every piece of content is customized to the needs of the business, informed by your audience and ideal clients, and written in your ‘voice’.

Part of any MSP driving efficient and effective delivery of outstanding service is automation. ConnectWise Automate (Formerly LabTech) is a tool that many MSPs use to that end.

A common complaint when using LabTech is that it can do SO many things, where do you begin and how do you keep up?

I’ve never worked with a more tenacious and professional individual than Tim Scheuing of LabTech Expert. I’ve personally worked with Tim since 2007. Tim was an integral part of developing our automation and we ultimately worked together with LabTech on another venture in 2012. He has proven that automation, and his skills with LabTech, could drive efficiency, client satisfaction, and engineer efficiency.

If you’ve seen any of our marketing recommendations, a great way to brand your “trinkets” in the drop around bags, and frankly any thing, anywhere else. Thanks to a client for turning us on to these guys.  Fast turn around, great cutomer service, AND very affordable products in a wide array.