Eureka Process Leadership Team
Eureka Process was founded by Allen Edwards, who saw a need for Managed Service Providers to gain insight into their business and processes, as well as strategic guidance. Access to consultants who can marry the needs of the business with the needs of its people and who aren’t afraid to roll up their sleeves and get to work with you.
We’ve been building a solid team of experienced, humble, and compassionate people to help you get to the next level. Meet the team below.
“Since engaging Eureka Process in our organization, we’ve gone from meetings that weren’t very productive, to a meeting structure that gets things done. Everyone feels heard and valued and we actually accomplish steps toward our goals that everyone can get behind. We started meeting with just the partners, but before long we found we wanted the same results across all departments. Our facilitator, Allen, still leads our leadership team, dispatch team, and finance team, and we’ve even been able to self-facilitate our own service department meetings now.”
Adam has risen through the ranks of the IT industry, starting his IT career in website coding – you’d be surprised how often IF THEN ELSE logic comes up during the day. Previously serving as Service Coordinator to Operations, managing the steps from ticket creation to billing, he knows the process because he has built it and self-tested it.
Adam brings with him industry best practice, tried and true processes, and buoyancy to Eureka Process as Chief Implementer. His development in the business of Managed Service Providers gives him valuable industry insight in his role at Eureka Process to help MSP business owners put in place processes that work.
After using the ConnectWise Suite for a decade, it is now time to share his experiences and provide creative solutions to MSP business owners. He has found his niche in process development and documentation and focuses on educating business owners to use the tools they have invested in and to develop process-driven team players.
He aspires to share the lessons learned throughout his career to help educate business owners to make their jobs, and therefore their lives, easier.
Adam’s driving forces are continual learning and growth – he is uncomfortable with the status quo. Adam believes that an obstacle is just an opportunity to rise above.
To put it simply, Adam has a passion for how things work. Whether he is working on cars, building a computer for gaming, or taking time away from the screens to take an adventure in the great outdoors, he is actively absorbing hobbies and developing other talents like cooking and photography.
While they may have a common last name, Allen and Adam are not related (though being placed at the same IT conference luncheon table was a funny coincidence).