Get Stupid

Let’s assume for a second that being an adult of my age, owning a business, and being able to my bills and save is one definition of success. I had to get that out of the way because I am always suspect of my own ego, and I need to call myself successful for...

ITDUG 2020.09 – Core Values : The Ultimate Process

Core Values are at the very heart of any business and the key to any culture of process and documentation. It takes most businesses TWO YEARS to get theirs right, and many more to decide to create them at all. Watch to learn: Why Core Values are the Ultimate Process....

ITDUG 2020.06 – MSP Tools

Founder and President of Eureka Process, Allen Edwards, hosted a round-table discussion on a Survey of MSP tools. Of course, we focused heavily on documentation tools, but all tools were welcome. No tools vendors were allowed in the discussion. We’ll be taking...

ITDUG 2020.05 – Employee Onboarding

Founder and President of Eureka Process, Allen Edwards, continues from his previous presentation on Hiring, Recruiting, and Screening. At the end of this process, it’s time to onboard your new Team Member. Allen and Brook Lee, Vice President of Eureka Process,...