ITDUG 2020.06 – MSP Tools

Founder and President of Eureka Process, Allen Edwards, hosted a round-table discussion on a Survey of MSP tools. Of course, we focused heavily on documentation tools, but all tools were welcome. No tools vendors were allowed in the discussion. We’ll be taking...

ITDUG 2020.05 – Employee Onboarding

Founder and President of Eureka Process, Allen Edwards, continues from his previous presentation on Hiring, Recruiting, and Screening. At the end of this process, it’s time to onboard your new Team Member. Allen and Brook Lee, Vice President of Eureka Process,...

ITDUG 2020.02 – IT Glue

This semi-informal session will host members of the IT Glue Product Team to give us a light product update and feature open feedback/Q&A/suggestion period for IT Glue users (and window browsers) to participate.  Video Transcript Allen Edwards Welcome to the it...

ITDUG 2019.07 – Visio Automation Tips & Tricks

This interactive session will show different ways to reduce the work involved in creating and maintaining multiple sets of IT diagrams. David will cover techniques that can be used for data centers, offices, networks, servers, applications, cabling, power, systems,...