ITDUG 2020.10 – Round Table Discussion

Eureka Process hosts a peer group round table joined by Terry McAdams of MacTech Solutions, Tracy Hardin of Next Century Technologies and Erick Anderson of NetworkTech. Topics of discussion: getting staff involved in documentation, documentation accountability, tools...

ITDUG 2020.09 – Core Values : The Ultimate Process

Core Values are at the very heart of any business and the key to any culture of process and documentation. It takes most businesses TWO YEARS to get theirs right, and many more to decide to create them at all. Watch to learn: Why Core Values are the Ultimate Process....

ITDUG 2020.06 – MSP Tools

Founder and President of Eureka Process, Allen Edwards, hosted a round-table discussion on a Survey of MSP tools. Of course, we focused heavily on documentation tools, but all tools were welcome. No tools vendors were allowed in the discussion. We’ll be taking...

ITDUG 2020.05 – Employee Onboarding

Founder and President of Eureka Process, Allen Edwards, continues from his previous presentation on Hiring, Recruiting, and Screening. At the end of this process, it’s time to onboard your new Team Member. Allen and Brook Lee, Vice President of Eureka Process,...