ITDUG 2021.01 Client Asset Documentation

Are you getting confused on what information you need to collect or don’t regarding your client’s technology assets?  Maybe you are not even collecting this data yet. Take a tour with us as we explore methods and examples of Client Asset Documentation. We’ll speak IT...
QuickBooks Desktop to Online

QuickBooks Desktop to Online

Eureka Process, LLC and Gozynta, LLC have teamed up to bring you this guide for migrating Quickbooks Desktop to Online. We developed this step-by-step guide so you can avoid the pitfalls that others have missed, reducing the time it takes to complete this project. Why...
To Outsource or Not?

To Outsource or Not?

I started out with no particular answer on this blog post about whether to outsource or not. I just wanted to go with the flow and see where it led.  I don’t think of outsourcing as an inherently negative thing or an inherently positive thing. I’ve...
Watch out for that ditch!

Watch out for that ditch!

I’ve been blessed to call Brook Lee a colleague now for nearly a decade. I met her when becoming the service manager for a 13-person firm in Savannah, GA, just a year after I sold my first MSP.  In the near five years that I was there, that company had grown to...

ITDUG 2020.10 – Round Table Discussion

Eureka Process hosts a peer group round table joined by Terry McAdams of MacTech Solutions, Tracy Hardin of Next Century Technologies and Erick Anderson of NetworkTech. Topics of discussion: getting staff involved in documentation, documentation accountability, tools...