ITDUG 2020.06 – MSP Tools

Founder and President of Eureka Process, Allen Edwards, hosted a round-table discussion on a Survey of MSP tools. Of course, we focused heavily on documentation tools, but all tools were welcome. No tools vendors were allowed in the discussion. We’ll be taking...

ITDUG 2020.05 – Employee Onboarding

Founder and President of Eureka Process, Allen Edwards, continues from his previous presentation on Hiring, Recruiting, and Screening. At the end of this process, it’s time to onboard your new Team Member. Allen and Brook Lee, Vice President of Eureka Process,...

Prior Proper Planning (for Pandemic Possibilities)

I had the pleasure over the last week to work with some great vendors to create this week’s blog post. There is nothing like working together, especially in these times of uncertainty in a world where a more-than-usual amount of events are dictating how we...

ITDUG 2019.07 – Visio Automation Tips & Tricks

This interactive session will show different ways to reduce the work involved in creating and maintaining multiple sets of IT diagrams. David will cover techniques that can be used for data centers, offices, networks, servers, applications, cabling, power, systems,...