Road to Documentation Maturity
3-Part Series hosted by ITGlue
How your MSP approaches documentation defines how you use it in your business. Why does this matter? Well, MSPs with a higher ‘Documentation Maturity’ are more likely to provide outstanding customer service, see revenue growth, onboard new techs faster, scale effectively and maximize the efficiency of their non-technical teams.
Now, what defines your documentation maturity and how do you improve it? This is what we explore in our upcoming webinar series hosted by ITGlue titled ‘Road to Documentation Maturity’ featuring MSP Expert, Allen Edwards, President and Founder of Eureka Process.
By the end of the series, you should have everything you need to leverage documentation for competitive advantage. So, be sure to register for all three webinars.
Part 2: Documenting Your Documentation
Thursday, May 20 | 8 am PT | 11 am ET
Meta-knowledge is the most important knowledge. Know thyself! Create a consistent structure and standard so that every team member knows where to store and how to find mission-critical information. Tune in as Allen explains everything from ‘Process Process’ to Password and Naming standards.