Proactive Technologyis looking for a senior, experienced IT tech that is looking to join a fast-growing company. We are looking for a fun, friendly, and sharp IT person who is driven and ready to support their team. The number one thing we are looking for is a “good guy” (or gal), jerks need not apply. This will be a senior-level escalation role, a fast-paced position, and you will be providing remote support and traveling to client locations to provide onsite support. The perfect candidate has solid, high-level IT knowledge and high accountability. We offer a defined upward path in money and responsibility. 

Reasons we rock: 

  • Quarterly reviews to keep you pointed UP 
  • Fun, team-based approach 
  • Constantly learning new tech 
  • We offer a 401K, health benefits, competitive pay, and vacation 

 The Position: 

You will have access and be expected to troubleshoot and prep firewalls, servers, workstations, Microsoft 365, and all the other things in between. This position is for people who don’t mind working hard and talking to people every day. This position is both remote and onsite.  You will need your own vehicle and will be traveling to different clients to provide IT support. 

 Qualifications: 

  • Bachelor’s degree 
  • 4 years of business-level IT experience, 6 years preferred 
  • MSP experience preferred 
  • IT-related certifications 

 Need to Have: 

  • Exceptional written and verbal communication skills 
  • Taking ownership of assigned tasks 
  • Being able to adapt and learn quickly 
  • Ability to develop relationships with clients and internal staff 
  • Follow process and identify possible improvements 
  • Time management skills 

 Tech Requirements and Responsibilities: 

  • Knowledge and experience with Microsoft Server and PC products at a high level 
  • Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard) 
  • Knowledge and experience with virtualization  
  • Knowledge and experience with advanced networking principles 
  • Remote and On-site support 
  • Software and hardware setup and configuration 
  • Using a PSA/ticketing system to document notes and time 
  • IT Stuff 

 HR Stuff 

  • Salary: $50,000-$65,000.00/per year 
  • Full medical benefits 
  • 2 weeks paid vacation 
  • Quarterly bonus and reviews 
  • 401K 
  • One weekend a month for the first 18 months 
  • Full-time 
  • Work in the metro Detroit area 

 Company’s website: 

Benefit Conditions: 

  • Waiting period may apply 
Job Category: External Hire
Job Type: Full Time
Job Location: Detroit Michigan US

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