Some IT superheroes wear capes.  At TechGen our superheroes just happen to eat doughnuts and drink beer.  Sound like your kind of people?  TechGen is currently searching for someone to become an integral part of our elite team that provides technical support to small and medium-sized businesses in the Minneapolis/St Paul metro area.  We passionately believe in the support of our clients and strive to deliver best-in-class service on every call, every contact, every day.

What makes us cool: 

  • Co-worker came in late? Guess who is bringing the doughnuts
  • Beer keg with two different styles
  • Weekly team training classes
  • Team meals
  • Regular check-ins to keep your career moving forward

Why we are different: 

Our core values define who we are as a company as well as the people who work here. These drive us and are what we get up for every day.

  • Honesty – Being forthcoming, communicative and caring about our actions
  • Reliability – Delivering consistent, positive results
  • Passionate – A friendly team, engaged in continual improvement
  • Forward Thinking – Considering the big picture at all times

The Position:   

Our Onsite Support Engineer is the main onsite point of contact for TechGen clients. They are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests. This role will also provide continual improvement of processes and standards to provide a consistent client experience.  Qualified candidates MUST have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and can consistently maintain our high-quality standards.  The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.

Qualifications: 

  • High school diploma required, higher level degree desired

Work Experience:

  • IT Experience: 3 years required; 5 years preferred
  • MSP Experience: 0 years required; 1 year preferred
  • Tier 2 IT experience
  • Use of PSA/Ticketing system

Additional knowledge, skills, and responsibilities

  • Ownership of assigned tasks
  • Coordination of service via phone, email using our PSA system
  • Being able to adapt and learn quickly
  • Ability to develop relationships with clients and internal staff
  • Follow process and identify possible improvements
  • Time management skills
  • Exceptional written and verbal communication skills
  • Experience prepping and installing servers, firewalls, routers, switches
  • Knowledge and experience with Microsoft Server and PC products at a high level
  • Knowledge and experience with advanced networking principles
    • Ability to create network diagrams and other internal use documentation
  • Hardware, networking and PC operating system troubleshooting skills

Preferred knowledge, skills, and competencies:

  • Certifications: A+; Network+, Security+ and/or CCNA preferred
  • Use of documentation platform
  • Use of ConnectWise Manage
  • Use of ConnectWise Automate

HR Stuff: 

  • Medical benefits
  • Company-paid 100%/employee; option to add spouse/family
  • Available after 30 days of employment
  • 10 days of PTO
  • 401K with 3% match after 90 days of employment
  • Full-time in office, with client onsite visits
    • Company vehicle provided
  • Salary $50,000-$65,000, negotiable with experience
  • Job Location: Minneapolis
  • Must be able to pass a background check

 

Job Category: External Hire
Job Type: Full Time
Job Location: Minneapolis Minnesota US

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