IT Documentation Users Group
ITDUG
ITDUG is a Facebook group for sharing tips and tricks for documenting IT systems, processes, procedures, and policies using any documentation platform. Recommended for IT Service providers, including internal IT departments. Join at https://fb.com/groups/ITDUG
The group originated by Tracy Hardin, IT/MSP owner in 2018 to co-learn ITGlue and later adapted it into a forum for all IT documentation platforms. Shortly thereafter, Eureka Process joined as co-admins. ITDUG now has over 3000 members and growing!
Team Eureka contributes a documentation-related webinar on the last Wednesday of every month. See our list of past ITDUG webinars below.
Sreenath
Community Manager
ITDUG 2022.07 Employee Onboarding – How to document it, and best practices
Employee Onboarding - How to document it, and best practices Okay, you've found the perfect candidate to join your MSP team. How do you onboard them? Watch this 30-min webinar to learn how to build a documented process to efficiently onboard new employees. In her role...
ITDUG 2022.06 Why Matthew Galimi uses Liongard
Why Matthew Galimi uses Liongard If you've ever been curious whether Liongard could be a useful addition to your toolkit, one of the best people to talk to is Matthew Galimi, an active ITDUG member. Join the community for this 30-min educational presentation on the...
ITDUG 2022.05 An intro to Hudu
An intro to Hudu Whether you are a newbie confused by the many documentation platforms or a seasoned MSP veteran considering a change, this webinar is the place to be! Luke Whitelock is the CTO and Co-Founder of IQ in IT, a small MSP based in Southwest London. He...
ITDUG 2022.04 The Process Process
The Process Process Whether you're taking your first steps into the journey of process and documentation, or a seasoned veteran evaluating your current practices, this is your chance to learn about our Process Process and the six questions that it is based on....
ITDUG 2022.03 Client Onboarding – How-to and Best Practice
Client Onboarding - How-to and Best Practices How do you currently onboard clients? Do you handle each client as they come in, case-by-case, or do you have a process that you replicate? Join us as we discuss some basic ideas that can help you and your team master the...
ITDUG 2022.02 – vScreening – Finding the Perfect Match
vScreening - Finding the Perfect Match Business leaders are looking for the next great IT guy (or girl) to be recognized, achieve and grow. Candidates are looking for a company where they can do all that. What’s the best way to connect them? Hear what Brook Lee of...
ITDUG 2022.01 – Cloud security 301 – Advanced tools for better security and compliance
Cloud security 301 - Advanced tools for better security and compliance For the first ITDUG Webinar of 2022 we are joined by Jason Yaeger of Tenacity Cloud who talks about advanced security tools that will help you identify, track, and mitigate cloud security problems....
ITDUG 2021.10 Continuous Improvement with Adam Edwards
Continuous Improvement This month we are joined by Adam Edwards of Eureka Process to address continuous improvement and your documentation. ITDUG Webinar «October 2021» IT Documentation Users Group (ITDUG) is an online forum for IT professionals involved in systems...
ITDUG 2021.09 Employee Vulnerabilities with Connor Swalm
Employee Vulnerabilities This month we are joined by Connor Swalm of https://phinsec.io to address employee vulnerability with non-punitive training methods Many security awareness programs attempt to address employee vulnerability through training methods that can...
ITDUG 2021.08 Process Showdown with Ray Orsini
ITDUG Webinar «August 2021» IT Documentation Users Group (ITDUG) is an online forum for IT professionals involved in systems and application management, process documentation, and compliance. IT Documentation Group strives to support today's busy IT professional by...
ITDUG 2021.06 How to Start a Process
How To Start a Process Brian and Heather from Gozynta joined by Allen & co. discuss how to start a process. Do you suffer from "blank-page syndrome" (working on the trademark for that one). Allen, Heather, and Brian share their recent experience collaborating on a...
ITDUG 2021.07 Adapting to New Work Environments
Adapting to New Work EnvironmentsAdapting to New Work Environments ITDUG 2021.07 - Employees who work remotely are motivated to deliver more than their on-site counterparts, studies show. In this webinar, HR expert Brook Lee examines the guidelines for empowering...
ITDUG 2021.05 Dave Sobel
When a breach happens, do you know how to submit documentation to the FBI? Breach and privacy laws are changing how IT service providers/MSPs serve their clients. How will documentation empower businesses to stay compliant across different municipalities? It’s no...
ITDUG 2021.04 Project Scoping
Brook Lee of Eureka Process walks us through a Project Scoping template to help break down project scopes.
ITDUG 2021.03 – Meet & Greet
March's video gather was an opportunity to meet other members of the group, ask questions regarding documentation, and get immediate responses and input. 00:07 hello bill Allen Edwards 00:10 you are muted if you would like to talk to us 00:16 hi...
ITDUG 2021.02 – Documenting Your Documentation
Documentation Meta-knowledge is the most important knowledge. Know thyself! This webinar on documenting your documentation should help you create a consistent structure and standard so that every team member knows where to store- and how to find- the documentation...
ITDUG 2021.01 Client Asset Documentation
Are you getting confused on what information you need to collect or don’t regarding your client’s technology assets? Maybe you are not even collecting this data yet. Take a tour with us as we explore methods and examples of Client Asset Documentation. We’ll speak IT...
ITDUG 2020.10 – Round Table Discussion
Eureka Process hosts a peer group round table joined by Terry McAdams of MacTech Solutions, Tracy Hardin of Next Century Technologies and Erick Anderson of NetworkTech. Topics of discussion: getting staff involved in documentation, documentation accountability, tools...
ITDUG 2020.09 – Core Values : The Ultimate Process
Core Values are at the very heart of any business and the key to any culture of process and documentation. It takes most businesses TWO YEARS to get theirs right, and many more to decide to create them at all. Watch to learn: Why Core Values are the Ultimate Process....
ITDUG 2020.08 – Coaching First: The Definitive List of What you Owe an Employee Before Deciding to Let Them Go
No one likes to have to discipline someone, but boundaries must be set to ensure the best teamwork. Allen Edwards, founder of Eureka Process, LLC and the Eureka Community, presents "Coaching First: The Definitive List of What you Owe an Employee Before Deciding to Let...
ITDUG 2020.06 – MSP Tools
Founder and President of Eureka Process, Allen Edwards, hosted a round-table discussion on a Survey of MSP tools. Of course, we focused heavily on documentation tools, but all tools were welcome. No tools vendors were allowed in the discussion. We'll be taking notes...
ITDUG 2020.05 – Employee Onboarding
Founder and President of Eureka Process, Allen Edwards, continues from his previous presentation on Hiring, Recruiting, and Screening. At the end of this process, it's time to onboard your new Team Member. Allen and Brook Lee, Vice President of Eureka Process, walk...
ITDUG 2020.02 – IT Glue
This semi-informal session will host members of the IT Glue Product Team to give us a light product update and feature open feedback/Q&A/suggestion period for IT Glue users (and window browsers) to participate. Allen Edwards Welcome to the it documentation users...
ITDUG 2020.01 – The Hiring, Recruiting, and Screening Process – Full
Founder and President of Eureka Process, Allen Edwards, will be reviewing proven processes for Hiring, Recruiting, and Screening. This walk through will start on what and where to advertise, and go all the way through using your PSA to help you automate the screening...