MSPs Trust Eureka Process

Uncover Your Company’s Hidden Potential

Man stepping up graph showing continuous improvement and progress with eureka Process logo in background

We Help MSPs Scale

Growth is Intentional

Eureka Process is a leading provider of business strategy consulting services to MSPs. We think differently about how consulting firms work with clients: we work alongside your team to increase the overall value we can deliver to your business.

We are a boutique consulting firm with core competencies in business strategy and process improvement for Managed Service Providers (MSPs). Our specialties include revenue and profitability analysis, strategic planning, and organization design. You can learn more about us in the sections below.

What Challenges Are You Facing?

Business Analysis Questions

“I work too hard for too little money.”

“I’m tired of babysitting my employees.”

“I want it done right, I have to do it myself.”

“I spend more time working in my business than on it.”

“Tickets are sitting unresolved and there’s no organization on how to get out of this mess.”

We should be doing more with our existing staff.

I’m constantly putting out fires.

“We track metrics, but now what?”

“There’s no standard in place for our documentation.”

“We have documentation, but it’s hard to find and keep updated.”

“Meetings don’t work.”

“We can’t take on more clients because everyone is already working on max.”

“Forget about vacations/weekends/lunch.”

If your answer to any of these questions is “yes”, let’s get started.

Eureka Process offers simple, effective incremental

action steps proven to achieve more goals


First-class candidate selection with our virtual Screening service by experts that live and breathe the MSP & IT industry.

Entice top industry talent with an alluring job ad, then source, assess, and interview. Recommended candidate packets expedited to you.

Ensure your next hire is one that sticks with our 90-day guarantee. This service is offered at a  fraction of the cost of the traditional recruiter. Incredibly low, fixed-rate marketing expenses and one flat-rate fee. 

Strategy Consulting

Our team helps you identify areas of opportunity in sales, marketing, people, products or technology and assists in process implementation.

A consultant will meet with your team each week facilitating action-oriented PowerHour™ meetings that keep your business moving forward.

Dedicated quarterly and annual planning days for your leaderships team provide the practice to prioritize issues, track trends and learn the business and leadership skills to scale your MSP.

Bonus: Eureka Community Access For Your Whole Team!

Eureka Community

Discover the templates and resources that top IT business solution consultants use to get powerful results every time.

For the true do-it-yourselfer, 24/7 membership access to our library of over 200 templated processes, diagrams, spreadsheets, and webinars!

Gain access to our monthly interactive Community Conference Calls: a small group discussion with other high-level MSP & IT professionals and a team of consultants. 

Why Our Approach?

Ground-Breaking, Innovative Methods

Ask us about Eureka Process’ The 6 Leadership Superpowers, PowerHour™, Launch & Foundation Days to discover all the ways the Eureka Process can support your business!

A Clearly Defined, Step-by-Step Approach

Our experts are on-call as challenges arise to tailor recommendations to your market, size, PSA, RMM etc. to resolve issues and set & achieve more goals.


Resources, Resources, and more Resources

We consult for IT service firms day-in, day-out on strategy and process, which is a lot of documentation! Our complete, all-inclusive template library is made accessible to you.

Eureka Process logo lightbulb head profile

You’re ready to Implement the Eureka Process if…

  • You have approximately 5-50 employees and want to do it right
  • You’ve been trying to fix this on your own and can’t get traction
  • You’re ready to consider outside counsel
  • You know your team is capable of more
  • You want to own your business – rather than your business own you

“Book a strategy consultation. The first one’s free.”

About Allen

I’m Allen Edwards – the original process coach, and founder of Eureka Process. I’ve been in IT for over 25 years, and I grew my own IT firm to successful sale in 2011. After growing other MSPs as an employee, I started Eureka Process with a vision to help the most people realize their own entrepreneurial dream.

When I’m not traveling the world in search of new experiences, you will find me speaking to IT leaders, or working 1 on 1 with their teams. Together, we make changes and implement strategies that streamline your processes, improve team morale and performance, and positively impact your bottom line.

Process and process documentation is, I believe, among the most important foundations for a tech business to have in place early in its evolution. Process decreases rework, eliminates time searching for answers to questions that may already have been answered, and keeps your team running like a well-oiled machine in your absence.

What Are Our Clients Saying

“Thanks for the phone consult, Allen. I learned a lot and saw just how far my documentation game needs to go! Thanks for your time and patience.”

Nathan Maxwell

Communication Concepts, Inc.

“Since engaging Eureka Process in our organization, we’ve gone from meetings that weren’t very productive, to a meeting structure that gets things done.

Everyone feels heard and valued and we actually accomplish steps toward our goals that everyone can get behind. We started meeting with just the partners, but before long we found we wanted the same results across all departments.

Our facilitator, Allen, still leads our leadership team, dispatch team, and finance team, and we’ve even been able to self-facilitate our own service department meetings now.”

Sol Niederman

My IT Crew

“Eureka Process has been instrumental in helping me improve my company’s organization, marketing message, and processes. Allen’s experience in the MSP industry adds tremendous insight into how my MSP should work, bringing added value to his business coaching program. I highly recommend working with Allen if you want to improve efficiency within your organization. Thanks for all your help!”
Tracy Hardin President

Next Century Technologies

Develop the leadership skills needed to take your MSP to new heights in 2021


 I want to do this but I’m already spread too thin. How much time will this take?

Many of our clients have reported 2 hours per week of your time on average. Revamping processes takes time and collaboration. However, we promise that every interaction we have will be deliberate and focused. Neither of us have time to waste.

I’m scared to hire more people – will you insist that I do?

First, let’s get your process working so that we can assess the need together. Every situation is unique, and while most of our clients end up growing their business, we want to do whatever it takes to match your needs for work/life balance.

How are you different than other consultancies?

What other consultants?! Just kidding – we’ve actually used many of them ourselves through our own entrepreneurial journey! Our clients tell us that what makes us unique is our ability to customize or tailor our recommendations and processes to their specific needs (market, size, PSA, RMM etc.) and help them actually execute recommendations.



Test the waters with a risk-free no strings attached free strategy consult! Come with questions, our consultant will take it from there. One hour, all value. We simply hope you’ll find it so valuable that you’ll want more.

Not in North America? No Problem!

We work remotely! Eureka Process helps clients all over the globe grow and scale their MSP to earn the profits and efficiency they have always envisioned.