It all starts with Leadership. If you are tackling a specific issue, by all means, check out the other processes and let’s get those issues resolved. However, we find that many issues get resolved permanently by starting from the top.  We use EOS for our own company and for many of our clients. Like any system for running a business, getting your company aligned with your vision and values can fix so many issues.  I call Vision and Values the ultimate process, because in the absence of clear SOP, as long as you follow Vision and Values, the results will be good. We recommend reading the book Traction, by Gino Wickman, and then we have some handy tools in L01 – VTO Explanation to get you started.