ITDUG

ITDUG (IT Documentation Users Group) on Facebook is a group for sharing tips and tricks for documenting IT systems using any documentation platform. Recommend for IT Service providers, including internal IT departments. Join the conversation at https://fb.com/groups/ITDUG.

Eureka Process partners with ITDUG to host a monthly webinar completely free and open to the public. See our list of past webinars below.

  • Client Onboarding Webinar - ITDUG 2019.6

    Aug 17, 2020

    Tags: ITDUG, Webinar This webinar was given 6/26/19 for the FaceBook group IT Documentation Users Group (ITDUG). It is recorded live and slightly edited to remove some pauses in the action. Client Onboarding The sale…

  • ITDUG 2019.1 - What Structure Should my Documentation Take?

    Jul 8, 2019

    Tags: ITDUG, Webinar We explore the Who, What, When, Where, Why, & How of IT Documentation in this recorded webinar.

  • ITDUG 2019.12 - QBR Process with guest Lifecycle Insights

    Aug 17, 2020

    Tags: ITDUG, Webinar We had a great webinar with Marnie and Alex from LifeCycle Insights and talk mostly about the QBR (Oops, I mean SBR) process, but if you’d like to see a bit more…

  • ITDUG 2019.2 - IT Glue Tips and Tricks

    Jul 8, 2019

    Tags: ITDUG, Webinar In our second webinar for IT Documentation Users Group, we host a panel of IT Glue users with some prepared tips and examples as well as take Q&A from the audience. 

  • ITDUG 2019.7 Webinar - Visio Automation Tips & Tricks

    Aug 17, 2020

    Tags: ITDUG, Webinar This interactive session will show different ways to reduce the work involved in creating and maintaining multiple sets of IT diagrams. David will cover techniques that can be used for data centers,…

  • ITDUG 2019.9a - Visio Automation II - Network Diagramming

    Aug 17, 2020

    Tags: ITDUG, Webinar This interactive session is Part 2 of 2 part Visio Automation series.  It will show different ways to reduce the work involved in creating and maintaining multiple sets of IT diagrams, focusing…

  • ITDUG 2019.9b - IT Glue Automation Roundtable

    Aug 17, 2020

    Tags: ITDUG, Webinar This webinar is a roundtable discussion from our community and around IT Glue and automation tips and tricks. If you use IT Glue, you don’t want to miss this. If you are…

  • ITDUG 2020.02 Webinar – IT Glue

    Aug 17, 2020

    Tags: ITDUG, Webinar This semi-informal session will host members of the IT Glue Product Team to give us a light product update and feature open feedback/Q&A/suggestion period for IT Glue users (and window browsers) to…

  • ITDUG 2020.04/5 - Employee Onboarding

    Aug 28, 2020

    Tags: ITDUG, Webinar Founder and President of Eureka Process, Allen Edwards, continues from his previous presentation on Hiring, Recruiting, and Screening. At the end of this process, it’s time to onboard your new Team Member.…

  • ITDUG 2020.06 - MSP Tools

    Jun 26, 2020

    Tags: ITDUG, Webinar Founder and President of Eureka Process, Allen Edwards, hosted a round-table discussion on a Survey of MSP tools. Of course, we focused heavily on documentation tools, but all tools were welcome. No…

  • ITDUG 2020.08 - Coaching First: The Definitive List of What you Owe an Employee Before Deciding to Let Them Go

    Sep 4, 2020

    Tags: ITDUG, Webinar No one likes to have to discipline someone, but boundaries must be set to ensure the best teamwork. Allen Edwards, founder of Eureka Process, LLC and the Eureka Community, presents “CoachingFirst: The…

  • ITDUG 2020.09 - Core Values : The Ultimate Process

    Sep 24, 2020

    Tags: ITDUG, Webinar Core Values are at the very heart of any business and the key to any culture of process and documentation. It takes most businesses TWO YEARS to get theirs right, and many…

  • ITDUG 2020.1 The Hiring, Recruiting, and Screening Process - Full

    Aug 17, 2020

    Tags: ITDUG, Webinar Founder and President of Eureka Process, Allen Edwards, will be reviewing proven processes for Hiring, Recruiting, and Screening. This walk through will start on what and where to advertise, and go all…

  • ITDUG 2020.10 Round Table Discussion

    Oct 29, 2020

    Tags: ITDUG, Webinar Eureka Process hosts a peer group round table joined by Terry McAdams of MacTech Solutions, Tracy Hardin of Next Century Technologies and Erick Anderson of NetworkTech. Topics of discussion: getting staff involved…

  • ITDUG 2021.01 Client Asset Documentation

    Nov 4, 2020

    Tags: ITDUG, Webinar Register here or join us live on Facebook! Become a member of ITDUG on Facebook to watch live.