Blog

Latest articles written by us.

  • Argue to Simplify

    Apr 23, 2020

    I’m going to keep patting myself on the back for continuing the string of writing a weekly blog. Third one in the books! It seems like the concept of simplification (and consistency) I wrote about…

  • Bravery and Courage

    Apr 25, 2020

    There is no doubt that these are interesting times, and I am glad for it.  Not that I wish anything negative on anyone, but adversity breeds adaptation, mutation, and generally just better humans.  Pretty sure…

  • Business Data Backups are Like Car Keys

    Apr 23, 2020

    (This is a client facing document that you could use re-purpose for a blog post or educational document for prospects/clients) Your business depends on data to operate. Whether its important procedures, how much clients owe…

  • ConnectWise Impacted by Microsoft's Recommendation for 2FA Enforcement

    Apr 23, 2020

    I was just reviewing my latest email from ConnectWise and thought I’d pass this on to you.  Microsoft is recommending disabling all authentication protocols that can bypass 2FA.  This most strongly affects O365 and your…

  • Consistency in Marketing (and all things)

    Apr 23, 2020

    So, this is my first attempt in writing a true blog post on relevant topics. I spent forever avoiding this, as I hate being inconsistent. You know what I mean right? You write a blog…

  • Duality

    May 18, 2020

    I confess, I have many personality flaws/quirks. Many of you or not shocked. I recently thought about this again when I was writing Growing a Business is No Way to Make Money last week, This…

  • Focus on Priorities

    May 18, 2020

    I keep going back to my first blog post about keeping things simple to help keep things going. Well, I confess that I got a week behind in my blog posts 🙁  Fortunately, I do…

  • Focused or Balanced

    Apr 23, 2020

    As I was writing this title, I had a sudden thought that maybe I’m the only one who sees focus as un-balanced.  Let’s hop straight into a metaphor. I love video games, despite rarely ever…

  • Growing a Business is No Way to Make Money

    May 18, 2020

    This comes straight from the “Sh!t Allen Says” Teams channel I mentioned in a few previous blog posts, (Consistency in Marketing (and all things) being one of them. I recently had to say it twice…

  • Is the New ConnectWise Customer Portal Finally Ready?

    Apr 23, 2020

    Two blog posts in a row…not bad!  Perhaps my previous about Consistency and Simplicity will work out after all.  I’m still picking fairly random topics to discuss, and today I am inspired to discuss the…

  • L10 – Level 10 Meetings Explained

    Apr 23, 2020

    You are probably reading this document because your team has decided to start using Level 10 meetings to get team input and create action plans to get the most important things done to reach your…

  • Latest Poll on What IT Documentation Systems are being used

    Apr 23, 2020

    Here are the results from a poll taken late May 2019 from ITDUG on Face Book.  Interesting look into the popularity of the IT Documentation tools available.  I like to give a statistics disclaimer that…

  • My Only Regret

    Apr 23, 2020

    This week’s post is deeply personal. I spent the first three decades of my life without any regrets. I was (and am) a true believer that every experience makes us who we are today, and…

  • Prior Proper Planning (for Pandemic Possibilities)

    Apr 23, 2020

    I had the pleasure over the last week to work with some great vendors to create this week’s blog post. There is nothing like working together, especially in these times of uncertainty in a world…

  • Pros & Cons of Being a Digital Nomad

    Apr 23, 2020

    I was talking with Dave Sobel, host of the news and commentary podcast “Business of Tech”, and co-host of the “Killing IT” podcast, the other day. We were discussing his podcast and his work to…

  • SMB Community Podcast - Karl Palachuk interviews Allen Edwards of Eureka Process

    Apr 23, 2020

    Needless to say, I was stoked with Karl asked me to be on his podcast series a few weeks ago. I may have fan-boyed a little bit after meeting him at ITO Compass in Chicago…

  • The Gambler

    Apr 23, 2020

    Decided to title this post to music and give you a soundtrack. If you are into music, read the rest of this post while listening to Kenny Rogers’ “The Gambler”.  Spotify music here: Hopefully “Know…

  • Time to Sharpen the Saw

    Apr 23, 2020

    Who could have imagined the world in its current state just a few weeks ago?  It’s surreal and a little unsettling. While I don’t personally make a habit of worry, this is certainly a great…

  • Type, Subtype, & Item - 1

    Apr 23, 2020

    Part 1 – Reporting Type, Subtype, & Item (TSI) are powerful tools in ConnectWise Manage. When tickets are coded with these three items, three positive things become possible. First, we enable more data for useful…

  • Type, Subtype, & Item - 2

    Apr 23, 2020

    Part 2 – Technical SOPs Type, Subtype, & Item (TSI) are powerful tools in ConnectWise Manage. When tickets are coded with these three items, three positive things become possible. In our previous article, we discussed…

  • Type, Subtype, & Item - 3

    Apr 23, 2020

    Part 3 – Culture of Process Type, Subtype, & Item (TSI) are powerful tools in ConnectWise Manage (CWM). When tickets are coded with these three items, three positive things become possible. In our first blog…

  • What to Do With Your Cash

    Apr 23, 2020

    Hope you don’t mind that I’m not writing exclusively (or much) about processes and tools for IT Services. My goal behind these blog posts is to provide some insight and value, but they had to…