ITDUG 2021.02 – Documenting Your Documentation

Meta-knowledge is the most important knowledge. Know thyself! This webinar should help you create a consistent structure and standard so that every team member knows where to store- and how to find- the documentation they are looking for. We will cover the silly-named...

ITDUG 2021.01 Client Asset Documentation

Are you getting confused on what information you need to collect or don’t regarding your client’s technology assets?  Maybe you are not even collecting this data yet. Take a tour with us as we explore methods and examples of Client Asset Documentation. We’ll speak IT...

ITDUG 2020.10 – Round Table Discussion

Eureka Process hosts a peer group round table joined by Terry McAdams of MacTech Solutions, Tracy Hardin of Next Century Technologies and Erick Anderson of NetworkTech. Topics of discussion: getting staff involved in documentation, documentation accountability, tools...

Leaky Bucket Syndrome

What is Leaky Bucket Syndrome? LBS – it sounds like a bad disease and it can be for your business if it goes ignored, like any disease. Let us illustrate what Leaky Bucket Syndrome is and how we can go about solving the problems that arise from it. Your business...